• Job Description

  Req#: R233720

  Thank you for considering a career at Mercy Health!

  S cheduled Weekly Hours:

  40

  Work Shift:

  All (United States of America)

  FULLY ONSITE 1701 Mercy Health Pl, Cincinnati, OH 45237 (NOT REMOTE)

  Day & Night shifts available

  Part Time and Full Time opportunities

  12 hour shifts.

  Primary Function/General Purpose of Position

  The Virtual Safety Companion remotely observes and interacts with assigned patients through in-room cameras with verbal interventions and alerts to get bedside staff support for the patient as necessary. This position works closely with the hospital bedside clinical staff, Virtual Safety Coordinator and the Operations Manager to escalate any patient conditions as necessary and provides hand-off information upon completion of shift assignment.

  Essential Job Functions

  • Provides continuous observation of assigned patients through a one-way camera and two-way audio device and immediately contacts the appropriate bedside clinical staff if the patient requires assistance
  • Promotes patient safety by reporting unsafe situations or concerns to direct caregivers via phone calls and Epic documentation
  • Participates in hand-off of information/behavior about assigned patients at the beginning and upon completion of the shift assignment
  • Seeks help as soon as possible when patient appears to pose a threat to self or others
  • Participates in collaborative identification and reporting of patient safety issues and assures patient environment safety
  • Provides patients with explanations as needed, but does not counsel or provide opinions
  • Demonstrates efficiency in following documented workflows
  • Provides high level customer service to all patients, patient's family, visitors, bedside provider and employees
  • Provides accurate, precise, timely documentation in Epic and patient observation software when applicable for patient care
  • Uses professional communication, verbal and written, at all times
  • Participates in patient escalation discussions
  • Promotes safety and protects the dignity of the observed patient.
  • Communicates effectively with patients using a microphone and headset
  • Demonstrates efficiency in multi-tasking
  • Demonstrates safe work practice and attitude, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs and huddles
  • Performs other duties, when there is a low volume of observable patients, under the direction of a nurse

  This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

  Licensing/Certification

  BLS Basic Life Support (required within 3 months of hire)

  Education

  None Required

  Work Experience

  Patient care experience (preferred)

  Previous hospital environment experience (preferred)

  Skills

  Communicate with hospital staff and respond quickly to patient behavioral changes

  Monitoring multiple patients at one time and remain alert at all times while on duty

  Function in stressful and emergency situations

  Record & communicate patient status or behaviors

  Basic data analysis

  Ability to use discretion and courtesy when working with patients, visitors, and staff

  Basic computer operation skills and ability to learn new skills

  Microsoft windows

  Multitasking

  Prioritize multiple situations

  Attention to detail

  Critical thinking

  Active listening

  Follow procedures in emergency and high stress situations

  Take direction from staff and clinical/operational leadership

  Communication with family members

  Teamwork

  Conflict resolution

  Relationship building

  HIPPA

  Medical Terminology

  Mercy Health is an equal opportunity employer.

  Many of our opportunities reward* your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • Employer contributions to retirement savings plan when eligible
  • Paid time off
  • Educational Assistance
  • And much more

  *Benefits offerings vary according to employment status.

  Department:

  SS Clinical Operations - Virtual Health

  It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com .

• About the company

  Mercy Health, formerly Catholic Health Partners, is a Catholic health care system with locations in Ohio and Kentucky.

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