Employer Industry: Retail Customer Service

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to lead a diverse team and implement innovative service solutions
- Engage with various departments to improve customer service processes
- Participate in the development of new operational policies and procedures

What to Expect (Job Responsibilities):
- Lead and coach Customer First Service Center (CFSC) team members and Team Leads to enhance productivity and customer service
- Monitor team performance and suggest improvements to increase efficiency
- Analyze service center operations and implement enhancements to processes and systems
- Communicate departmental changes and ensure compliance with relevant laws and policies
- Manage multiple projects and initiatives to support CFSC team operations

What is Required (Qualifications):
- Bachelor's degree from a four-year college or university
- 3-5 years of related experience in a customer service or retail environment
- Strong interpersonal and leadership skills with the ability to work collaboratively
- Proficient in Microsoft Word, PowerPoint, Excel, and other Microsoft Suite applications
- Experience in service center operations and multi-functional team environments

How to Stand Out (Preferred Qualifications):
- ASE Certification preferred but not required; willingness to obtain certification if not already
- Familiarity with AAP Store Systems, AS400, Verint, PowerBI, and Salesforce

#RetailCustomerService #Leadership #CareerGrowth #CustomerExperience #TeamManagement

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