What's your preference?
Job Description
- Req#: 5537
NIBCO is a recognized leader in the flow control industry. Headquartered in Northern Indiana, with a manufacturing history that spans over a century, NIBCO operates manufacturing facilities across the United States, as well as Mexico and Poland. NIBCO is known by our customers for exceptional quality, commitment to on-time delivery, and outstanding product innovation. Setting us apart from our competitors is our people.
If you're looking for a place where your hard work and great ideas make a difference--NIBCO is the place for you.
POSITION INFO:
The position is responsible for providing support to our VMI partners by managing their NIBCO
inventory levels and making sure appropriate stocking levels are maintained. This position is
directly responsible for providing exceptional customer service to NIBCO’s customers.RESPONSIBILITIES:
• Respond to customer inquiries relating to all VMI managed material, as well as, product outside
of program in a timely and concise manner.
• Review EDI data received from customer daily to determine if VMI orders are needed. Adjust
inventory zones as changes in needs are determined. Complete quarterly zone reviews on all accounts
as needed.
• Gather, assess, and distribute pertinent information to bring about problem resolution.
• Work closely with the Demand Planning team, Sales, and VMI partners to ensure service levels are
maintained.
• Maintain CMI and VMI master data records.EXPERIENCE:
NIBCO Customer Service Representative experience required. Familiarity with inventory management is
desired.EDUCATION:
High school diploma required. Four year college degree preferred.
TRAINING AND SKILLS:
Candidates must be able to organize and set priorities. Must be able to adapt to constant changes
and updates involving Customer Service/VMI practices and procedures. Excellent PC skills and
proficient in Microsoft Excel are required.PHYSICAL DEMANDS / ENVIRONMENTAL FACTORS:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.NIBCO is committed to equal opportunity employment. It is the policy of NIBCO to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
About the company
An industry leader of flow control solutions to the residential and commercial construction, institutional, industrial, fire protection and irrigation markets.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.