• Job Description

  Req#: 25-035

  Description

  Division: Information Technology

  Closing Date: Until Filled

  Location: 4305 E. 21st Ave., Tampa, FL 33605

  Salary Range: $81,838 - $95,983

  POSITION PURPOSE:

  Designs, installs, and maintains all the Voice over Internet Protocol (VoIP) infrastructure equipment, including, but not limited to routers, switches and the Cisco CUCM and UCCX environment.

  ESSENTIAL JOB FUNCTIONS:

  • Day-to-day management of a Cisco CUCM and UCCX environment, supporting contact centers.
  • Administration and management of Finesse and Upstream Works platforms.
  • Supporting integrations between On-prem CUCM, Webex calling, MSFT Teams and on-prem Cisco VTC rooms.
  • Coordinate and participate in planned maintenance activities to ensure voice and recording systems are properly implemented and maintained according to best practices with minimal impact to the business.
  • Coordinate with the team to develop and maintain proper processes, procedures, security, and system documentation according to industry best practices and government regulatory requirements.
  • Help evaluate new technologies and solutions to enhance the voice environment to serve strategic and tactical business objectives.
  • Works with subject matter experts in IT areas to arrive at best designs.
  • Maintains effectiveness of designs to meet schedules and keep costs in line with the project goal.
  • Documents High Level/Architectural Design for solutions to support the Agency. Interacts with internal clients to resolve escalated helpdesk issues.
  • Ensures Helpdesk Service Level Agreements (SLAs) are defined, communicated to the internal clients, monitored and maintained.
  • Establishes and monitors the assignment and rotation of on-call assignments.
  • Participates in the on-call rotation as needed and is the first notification for on-call escalations.
  • Assist Data Network Engineer / Wireless Engineer on daily tasks as requested including but not limited to rack mounting network equipment.
  • Participates in architecture review sessions and critiques designs of teammates.
  • Contributes subject matter expertise, including coaching members of project teams.
  • Document solution designs and how they interact with the larger Enterprise Architecture.
  • Develops Proofs of Concept to prove out designs and reduce risk to project.
  • Responsible for technology design for technology solutions.
  • Provides hands-on technical leadership including oversight of [the] implementation solutions.
  • Leads the project team as the technology consultant, provides input into high-level designs, evaluates and validates technologies, and conducts research to mitigate development risks early in the development process.
  • Responsible for crafting winning, deliverable solutions. Understand current operational frameworks and how their solutions will be managed through and after the implementation. Accountable to service delivery to ensure solutions are deliverable and as standard as possible – plays a key role to ensure delivery risks are managed/highlighted and appropriate internal reviews/signoffs take place.
  • Assesses and evaluates new and emerging products and works with the Agency and its customers to ensure that the product adheres to established standards, policies and guidelines. Adheres to standard solution architecture methodology (such as ensuring appropriate reviews/sign offs with delivery management).
  • Maps the solutions implementation architecture to the Enterprise Reference Architecture by providing solution-specific detail for application, data, and technology views of the architecture that aligns to and supports build-up of the client’s Reference Architecture.
  • Responsible for the purchasing and inventory management of software licenses, software, hardware, and other IT supplies.

  MARGINAL FUNCTIONS:

  • Performs other work-related duties as assigned.

  REQUIREMENTS:

  Education and Experience:

  • Associate’s degree in engineering, Computer Science, Information Systems or related field.
  • Five (5) to Seven (7) years’ experience with at least five (5) years in network VoIP administration/engineering.
  • 3+ years of advanced experience involving Cisco UC design, deployment, configuration and optimization
  • Deep understanding of VoIP in the enterprise and working with carrier SIP trunks.
  • Expertise with Cisco UC and IPCCX, including CUBE, Finesse and Upstream Works
  • Expertise in MGCP and SIP gateway configuration

  Machines, Tools and Equipment Used:

  • Ability to operate small office equipment, including copy machines or multi-line telephone systems, as well as a computer for both data entry, word processing, and/or accounting purposes.

  Licenses/Certifications:

  • Cisco routing and switching at CCNP level.
  • Cisco routing and switching at CCNP Level and Cisco Voice/Wireless at CCNA level preferred.

  QUALIFICATIONS:

  Knowledge, Skills and Abilities:

  • Strong business acumen with ability to understand capital and operational expenses and consider each to create a solution.
  • Ability to perform work that encompasses advanced technical, scientific, legal, or mathematical concepts, which contribute to the implementation of specific policies, programs or initiatives of the organization.
  • Strong communication skills across all levels with ability to communicate complex, technical concepts to all levels and ability to mediate opposing viewpoints.
  • Ability to commence project work with potentially ambiguous and incomplete information.
  • Ability to organize work around broad organizational goals and processes, while overseen by a supervisor through regular meetings.
  • Ability to work in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs.
  • Ability to make responsible recommendations that influence the department budget creation and tracking of expenditures; prepare and/or process purchase orders.
  • Ability to collaborate with others and troubleshoot IT problems.
  • Interpret and understand fixed guide way plans and specifications.
  • Analyze situations, identify problems and recommend solutions.
  • Prepare analytical reports and review comments with minimal guidance.
  • Interact professionally with HART and consultant staff.
  • Excellent verbal, written and interpersonal skills.
  • Ability to organize and prioritize work and to meet deadlines.
  • Ability to prepare clear and concise written reports, policies/procedures and production publications.
  • Ability to work under stress and interruptions.
  • Ability to interact positively with a variety of personalities internally and externally.
  • Ability to maintain strict confidentiality.
  • Ability to set and execute departmental goals and objectives.
  • Analytical/problem solving ability.
  • Ability to repair, develop, or install telecommunications systems, computer hardware or network systems, and/or complex software or management information systems.
  • Ability to supervise employees developing, installing, or repairing technology systems.
  • Ability to establish policies for using, acquiring, and/or maintaining technology systems.
  • Ability to create plans for and guide implementation of new technology systems.
  • Ability to perform calculations with accuracy.
  • Ability to accurately memorize and retain details.
  • Ability to meet attendance and punctuality requirements.
  • Ability to be a flexible, effective team leader/player.
  • Cisco VoIP.
  • Cisco Firewalls, NAT’ing, PAT’ing, Fault-tolerance, ACL’s, VPN tunnels, authentication mechanisms.
  • Storage (etApp, EMC and/or HP preferred).
  • Cisco wireless technology.
  • Systems administration.
  • Microsoft Exchange.
  • Microsoft SQL.
  • 3Com Routing and Switching.
  • Routing protocols such as RIP, OSPF, EIGRP and BGP.
  • Architect Wireless 802.11 standard APs.
  • Change management best practices.
  • Rules, regulations, procedures and functions of the Authority.
  • Standard office practices, procedures and equipment.

  Qualifications

  Physical Demands/Work Environment:

  • Work is performed in a standard office environment. Incumbent may sometime be in an outdoor, street, community, or shop environment.
  • Ability to hear, see, speak, and perceive color, depth and texture.
  • Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds.
  • May be exposed to potentially intimidating and/or unreceptive members of the public; may occasionally be exposed to extreme noise and physical harm or fumes and airborne particles.
  • Usual office environment.
  • Occasional exposure to chemicals, noise and fumes.
  • Subject to all weather conditions.
  • Occasional lifting and carrying supplies and equipment weighing up to 25 pounds.

  It is the responsibility of all HART employees to provide a safe and secure environment for HART customers, contractors, visitors and fellow co-workers. HART employees are also responsible for:

  • Adhering to stated policies and procedures relating to health and safety, security, and quality management.
  • Recognizing and reporting all accidents and hazardous conditions.
  • Assisting in the development of workplace safety procedures for their respective departments.
  • Promoting workplace safety procedures within their department.
  • Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.

  Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

  The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

  EEO Compliance: HART is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status or other status protected by Federal or State law.

  ADA Compliance: Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act.

• About the company

  Hillsborough Area Regional Transit (also known as the Hillsborough Transit Authority) provides public transportation for Hillsborough County, Florida.

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