• Job Description

  Req#: C9333-25-0676?language=en&page=654&sort=publicationDateDesc

  Job summary

  ARC Hounslow (Addiction Recovery Community Hounslow) provides the substance misuse treatment service including the Prescribing and Recovery Day Programme (RDP) service for the London Borough of Hounslow.

  In this exciting and impactful role, the Volunteer Coordinator will be responsible for all volunteering within ARC Hounslow. This includes working closely with CNWL's Central Volunteers Team as well as a wide range of external organisations and charities connected to the Trust.

  Take the lead in growing and nurturing our vibrant volunteer community--driving recruitment, delivering inspiring training, matching volunteers to meaningful roles, and keeping them engaged and valued every step of the way.

  Collaborate with teams across the Trust to uncover fresh and innovative volunteering opportunities that complement staff efforts and enhance the overall experience for our patients.

  Bring creative ideas to life by working alongside internal teams and external partners to broaden the scope of volunteering, all while upholding the highest standards of governance and safeguarding.

  Champion the integration of Volunteer Services within the Recovery Service team, working in partnership with colleagues and stakeholders to embed recovery-focused, co-produced approaches throughout the organisation.

  Main duties of the job

  Coordinate and manage the recruitment of new volunteers, including interviewing candidates, ensuring the recruitment process is robust and efficient and meets the service targets

  Ensure all internal volunteers complete mandatory training, including the completion of the National Volunteer Certificate.

  Assist services in developing a volunteer pathway in line with volunteering best practice, CNWL Trust policies and procedures and Recovery college principles.

  Form strong links with community partners to support and provide volunteering opportunities for service users within the service and work alongside IPS and national career services. For example, support service users who are nearing the end of the Recovery Day Programme (RDP) or in their treatment at ARC Hounslow in exploring and engaging with volunteering opportunities as part of their continued recovery journey

  Work with the team to publicise and promote volunteering and success stories to a broad range of stakeholders.

  Volunteer Services- Engagement and support

  Work with teams and services across the borough and develop volunteering opportunities and to look for opportunities to improve patient experience through volunteering roles. Ensuring voluntary roles are safe and risk-assessed according to Trust policies and procedures.

  About us

  CNWL Values

  Central and North West London NHS Trust expects the postholder to act in a way which shows an understanding of our core values and is active in putting them into practice with service users, their friends, family and carers and also other staff members.

  COMPASSION: contribution to a caring and kind environment and recognition that what you do and say can help to improve the lives of others

  RESPECT: Acknowledge, respect and value diversity of each individual, recognition of uniqueness.

  EMPOWERMENT: commitment to providing information, resources and support to help others make their own decisions and meet their own needs. The Trust endeavours to support all staff to enable them to develop and grow.

  PARTNERSHIP: work closely with others and behave in a way that demonstrates understanding that commissioners and users of our services are the people who generate and fund our work.

  The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

  Details

  Date posted

  22 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 5

  Salary

  £34,521 to £41,956 a year per annum inc HCAS (pro rate if P/T)

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  333-D-AD-0531

  Job locations

  ARC Hounslow (Addiction Recovery Community Hounslow)

  Hounslow

  TW3 1LD

  
  

  Job description

  Job responsibilities

  Volunteer Service- Marketing, Recruitment and onboarding

  - Coordinate and manage the recruitment of new volunteers, including interviewing candidates, ensuring the recruitment process is robust and efficient and meets the service targets.

  - Ensure new volunteers complete all the relevant checks including, DBS, Occupational Health Clearance and references.

  - Ensure all internal volunteers complete mandatory training, including the completion of the National Volunteer Certificate.

  - Assist services in developing a volunteer pathway in line with volunteering best practice, CNWL Trust policies and procedures and Recovery college principles.

  - Provide reports, ensuring data quality manage systems to evaluate the quality and impact of volunteering, including using QI methodology.

  - Form strong links with community partners to support and provide volunteering opportunities for service users within the service and work alongside IPS and national career services. For example, support service users who are nearing the end of the Recovery Day Programme (RDP) or in their treatment at ARC Hounslow in exploring and engaging with volunteering opportunities as part of their continued recovery journey.

  - Work with the team to publicise and promote volunteering and success stories to a broad range of stakeholders.

  - Attend and contribute to the Strategic Service User Board (SSUB), held monthly at Trust HQ, supporting service user representation and collaborative service development.

  Job description

  Job responsibilities

  Volunteer Service- Marketing, Recruitment and onboarding

  - Coordinate and manage the recruitment of new volunteers, including interviewing candidates, ensuring the recruitment process is robust and efficient and meets the service targets.

  - Ensure new volunteers complete all the relevant checks including, DBS, Occupational Health Clearance and references.

  - Ensure all internal volunteers complete mandatory training, including the completion of the National Volunteer Certificate.

  - Assist services in developing a volunteer pathway in line with volunteering best practice, CNWL Trust policies and procedures and Recovery college principles.

  - Provide reports, ensuring data quality manage systems to evaluate the quality and impact of volunteering, including using QI methodology.

  - Form strong links with community partners to support and provide volunteering opportunities for service users within the service and work alongside IPS and national career services. For example, support service users who are nearing the end of the Recovery Day Programme (RDP) or in their treatment at ARC Hounslow in exploring and engaging with volunteering opportunities as part of their continued recovery journey.

  - Work with the team to publicise and promote volunteering and success stories to a broad range of stakeholders.

  - Attend and contribute to the Strategic Service User Board (SSUB), held monthly at Trust HQ, supporting service user representation and collaborative service development.

  Person Specification

  Experience

  Essential

  • Experience of managing or coordinating volunteers in health or in the voluntary sector
  • Knowledge and experience of volunteer recruitment processes and administration
  • Experience of managing, supporting and developing volunteers
  • Knowledge and experience of working in or with the health/ voluntary sector, understanding the benefits and challenges of using volunteers
  • Experience of co-ordinating recruitment and community engagement events and activities
  • Experience delivering informal presentations and training
  • Experience of report writing in relation to delivering/monitoring contracts, annual reports etc.
  • Experience of working with public sector/charities and/or volunteers, patients and carers
  • Experience delivering informal presentations and training
  • Experience of report writing in relation to delivering/monitoring contracts, annual reports etc.

  Desirable

  • Own experience of being a volunteer
  • Experience of training and supporting people to take part in volunteering or other involvement activities
  • Experience of working at a similar level in the NHS
  • Experience of using communication and promotion strategies

  Knowledge and Skills

  Essential

  • Ability to work on own initiative and manage own workload
  • Ability to deal with multiple and competing priorities using analytical skills to prioritise and meet deadlines (internal and external to the organisation)
  • Understanding of the volunteering and patient and carer involvement environment and latest trends
  • Understanding of issues arising from experiencing ill health related to substance use
  • Ability to communicate complex information to a range of audiences
  • Extensive skills in Microsoft office applications and volunteer databases
  • Knowledge of the governance and legislation related to volunteering and involvement

  Desirable

  • Understanding of Substance use services
  • Understanding of the NHS or public sector environment

  Personal attributes

  Essential

  • Ability to communicate warmly and effectively with people at all levels in the organisation and externally
  • Ability to manage a complex and varied workload, meeting deadlines and addressing challenges

  Qualifications

  Essential

  • Educated to Degree level or equivalent specialist knowledge and experience

  Desirable

  • Qualification in Volunteer Management

  Person Specification

  Experience

  Essential

  • Experience of managing or coordinating volunteers in health or in the voluntary sector
  • Knowledge and experience of volunteer recruitment processes and administration
  • Experience of managing, supporting and developing volunteers
  • Knowledge and experience of working in or with the health/ voluntary sector, understanding the benefits and challenges of using volunteers
  • Experience of co-ordinating recruitment and community engagement events and activities
  • Experience delivering informal presentations and training
  • Experience of report writing in relation to delivering/monitoring contracts, annual reports etc.
  • Experience of working with public sector/charities and/or volunteers, patients and carers
  • Experience delivering informal presentations and training
  • Experience of report writing in relation to delivering/monitoring contracts, annual reports etc.

  Desirable

  • Own experience of being a volunteer
  • Experience of training and supporting people to take part in volunteering or other involvement activities
  • Experience of working at a similar level in the NHS
  • Experience of using communication and promotion strategies

  Knowledge and Skills

  Essential

  • Ability to work on own initiative and manage own workload
  • Ability to deal with multiple and competing priorities using analytical skills to prioritise and meet deadlines (internal and external to the organisation)
  • Understanding of the volunteering and patient and carer involvement environment and latest trends
  • Understanding of issues arising from experiencing ill health related to substance use
  • Ability to communicate complex information to a range of audiences
  • Extensive skills in Microsoft office applications and volunteer databases
  • Knowledge of the governance and legislation related to volunteering and involvement

  Desirable

  • Understanding of Substance use services
  • Understanding of the NHS or public sector environment

  Personal attributes

  Essential

  • Ability to communicate warmly and effectively with people at all levels in the organisation and externally
  • Ability to manage a complex and varied workload, meeting deadlines and addressing challenges

  Qualifications

  Essential

  • Educated to Degree level or equivalent specialist knowledge and experience

  Desirable

  • Qualification in Volunteer Management

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Central and North West London NHS Foundation Trust

  Address

  ARC Hounslow (Addiction Recovery Community Hounslow)

  Hounslow

  TW3 1LD

  
  

  Employer's website

  https://www.cnwl.nhs.uk/work (Opens in a new tab)

  Employer details

  Employer name

  Central and North West London NHS Foundation Trust

  Address

  ARC Hounslow (Addiction Recovery Community Hounslow)

  Hounslow

  TW3 1LD

  
  

  Employer's website

  https://www.cnwl.nhs.uk/work (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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