• Job Description

  Req#: B0242-25-0008?language=en&page=146&sort=publicationDateDesc

  Job summary

  We are looking for an enthusiastic, friendly person to join our team. This is an exciting post for someone who is highly organised has excellent rapport building skills and a good level of administrative skill.

  Our volunteers are a vital part in the running of our services. Volunteer time is an invaluable contribution to our charity. This role will be responsible for recruiting and supporting these volunteers and be the first point of contact for them as well as supporting our teams fulfil their volunteer roles for fundraising, shops, clinical and wider needs. A good level of admin experience and IT skills will be required. This includes Microsoft office.

  You will be in contact with volunteers by telephone and face to face in the hospice and shop settings so an empathetic, polite and friendly manner is a must. You will support key areas of the hospice and their relevant team leads, so teamwork is high on the agenda.

  Main duties of the job

  To support the volunteer function of the hospice in providing volunteers who have the appropriate skills to fulfil the needs of the Hospice.To administrate all volunteer recruitment applications, references, DBS checks and manage all volunteer data records.To maximise the on-going support and care of our volunteer workforce.To help to ensure that the volunteers are supported and aware of their invaluable contribution to the work of the hospice.To support our shops and warehouse on a day to day basis, this is where the largest % of our volunteers work.To ensure the volunteer training, legislation is all in line with hospice needs.

  About us

  At St Lukes Hospice, our ethos is one of service; being of service to our local people and community is central to all that we do. We believe the most important privilege any person can have is the opportunity to comfort and support ones fellow human beings in their hour of need. This spirit of service at St Lukes extends not only to the patients, but also to family and friends, and we welcome diversity.

  The founding members of St Lukes Hospice were driven by the same ideals that inspire us today; to reach out a warm and caring hand to those in need and to help relieve their suffering of mind, spirit or body. The founder of the Hospice movement, the late Dame Cicely Saunders, wanted hospices to remain a beacon of hope with a message of care and community. St Lukes is a lively and vibrant Hospice that has a very powerful reason to be here.

  St Lukes is an incredibly inspiring place to work and volunteer. You will be joining a passionate team, dedicated to delivering care and support to local people and their families.

  We all share in the sense of privilege and honour that comes from being involved in a local organisation doing such important work and each day we look for new and innovative ways to make a difference to the wider community.

  Each member of staff is highly valued at St Lukes

  Details

  Date posted

  22 May 2025

  Pay scheme

  Other

  Salary

  £26,677.86 a year

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  B0242-25-0008

  Job locations

  Grosvenor House

  Queensway

  Winsford

  Cheshire

  CW7 1BH

  
  

  Job description

  Job responsibilities

  KEY RESPONSIBILITIES:

  To strive to ensure all Hospice services have appropriate numbers of volunteers to carry out their functions.

  To work with the Director of Income Generation in reviewing and supporting the implementation of a volunteer strategy that strives for best practice in volunteer management.

  To act as first point of contact for volunteers and staff seeking guidance and support.

  Provide support to the hospice teams in all aspects of volunteering and voluntary roles, whilst taking appropriate advice accordingly.

  To take the lead in developing and coordinating good practice in volunteering to promote innovative and creative working with volunteers to maximize their contribution.

  Reception Management - Responsibilities include oversight of the day-to-day running of Reception and rota management for the volunteer Reception team.

  Volunteer Data Management - collation and analysis of volunteer-related data for inclusion in the Monthly Report for the Trustees. This involves ensuring accurate and up-to-date records.

  DUTIES AND RESPONSIBILITIES

  Work proactively with members of Hospice services to provide sufficient numbers of volunteers to meet the needs of individual events/fundraising activities, shops and clinical services. N.B our shops have the largest proportion of volunteers and they are vital to the running of our trading business.

  To recruit volunteers to assist with the running of all Hospice services and other promotional company activities, making best use of volunteers individual skills and expertise.

  To ensure all volunteers are inducted into the culture and values of St Lukes and understand the contribution they are making to the Hospice.

  Identify and develop new and existing volunteer roles, requirements and needs and design volunteer role descriptions accordingly.

  Support managers when dealing with volunteer capability and conduct issues.

  Act as an advocate for volunteering by promoting the contribution of volunteers both internal and external to the organisation.

  Plan and implement, in conjunction with the Communications team, an effective programme of internal and external information sharing and communication for volunteers.

  Develop a suite of support, guidance and training documents for managers to use with volunteers to ensure consistency of standards across the organization.

  To devise and maintain all policy documents relating to volunteers, including individual roles and guidelines.

  To organise volunteer surveys, act upon feedback, analyse and report results to HR Manager.

  To maintain the Volunteer database, ensuring data is protected and kept secure in accordance with the Data Protection Act and other regulations.

  Awareness of legal issues around the use of volunteers, ensuring that good practice is followed.

  Devise and implement a fair and consistent volunteer recognition programme.

  Personal Development

  Maintain high professional standards and keep abreast of professional issues and best practice in the field of volunteer management. The organisation will support relevant education and development opportunities whenever possible and as agreed as part of personal development discussions.

  Membership of and active participation in the North West branch of the Association of Volunteer Support Managers as well as the local CVS.

  Health & Safety & Security

  Under health and safety legislation, each individual has a legal responsibility for their own welfare and for the health and safety of others and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. The Hospice has a Health & Safety Policy which applies to all staff.

  Similarly, it is each persons responsibility to ensure a secure environment and bring any breaches of security to the attention of their manager.

  Equal Opportunities

  St Lukes Cheshire Hospice has given its full commitment to the adoption and promotion of the key principles of equal opportunities contained within current legislation and St Lukes Cheshire Hospice Equality & Diversity Policy.

  Confidentiality

  In the course of your duties, you will have access to confidential material about members of staff, volunteers, other hospice business and patients. The Hospice has Data Protection Policy which applies to all staff.

  St Lukes Cheshire Hospice is committed to safeguarding adults and children and expects all staff to share in this commitment. Staff have a responsibility to ensure that they are aware of specific duties relating to their role and should familiarise themselves with the Hospices Safeguarding Policies. Safeguarding training is mandatory for all staff.

  This job description may vary from time to time according to the needs of St Lukes (Cheshire) Hospice.

  This job description is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments in the service.

  Job description

  Job responsibilities

  KEY RESPONSIBILITIES:

  To strive to ensure all Hospice services have appropriate numbers of volunteers to carry out their functions.

  To work with the Director of Income Generation in reviewing and supporting the implementation of a volunteer strategy that strives for best practice in volunteer management.

  To act as first point of contact for volunteers and staff seeking guidance and support.

  Provide support to the hospice teams in all aspects of volunteering and voluntary roles, whilst taking appropriate advice accordingly.

  To take the lead in developing and coordinating good practice in volunteering to promote innovative and creative working with volunteers to maximize their contribution.

  Reception Management - Responsibilities include oversight of the day-to-day running of Reception and rota management for the volunteer Reception team.

  Volunteer Data Management - collation and analysis of volunteer-related data for inclusion in the Monthly Report for the Trustees. This involves ensuring accurate and up-to-date records.

  DUTIES AND RESPONSIBILITIES

  Work proactively with members of Hospice services to provide sufficient numbers of volunteers to meet the needs of individual events/fundraising activities, shops and clinical services. N.B our shops have the largest proportion of volunteers and they are vital to the running of our trading business.

  To recruit volunteers to assist with the running of all Hospice services and other promotional company activities, making best use of volunteers individual skills and expertise.

  To ensure all volunteers are inducted into the culture and values of St Lukes and understand the contribution they are making to the Hospice.

  Identify and develop new and existing volunteer roles, requirements and needs and design volunteer role descriptions accordingly.

  Support managers when dealing with volunteer capability and conduct issues.

  Act as an advocate for volunteering by promoting the contribution of volunteers both internal and external to the organisation.

  Plan and implement, in conjunction with the Communications team, an effective programme of internal and external information sharing and communication for volunteers.

  Develop a suite of support, guidance and training documents for managers to use with volunteers to ensure consistency of standards across the organization.

  To devise and maintain all policy documents relating to volunteers, including individual roles and guidelines.

  To organise volunteer surveys, act upon feedback, analyse and report results to HR Manager.

  To maintain the Volunteer database, ensuring data is protected and kept secure in accordance with the Data Protection Act and other regulations.

  Awareness of legal issues around the use of volunteers, ensuring that good practice is followed.

  Devise and implement a fair and consistent volunteer recognition programme.

  Personal Development

  Maintain high professional standards and keep abreast of professional issues and best practice in the field of volunteer management. The organisation will support relevant education and development opportunities whenever possible and as agreed as part of personal development discussions.

  Membership of and active participation in the North West branch of the Association of Volunteer Support Managers as well as the local CVS.

  Health & Safety & Security

  Under health and safety legislation, each individual has a legal responsibility for their own welfare and for the health and safety of others and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. The Hospice has a Health & Safety Policy which applies to all staff.

  Similarly, it is each persons responsibility to ensure a secure environment and bring any breaches of security to the attention of their manager.

  Equal Opportunities

  St Lukes Cheshire Hospice has given its full commitment to the adoption and promotion of the key principles of equal opportunities contained within current legislation and St Lukes Cheshire Hospice Equality & Diversity Policy.

  Confidentiality

  In the course of your duties, you will have access to confidential material about members of staff, volunteers, other hospice business and patients. The Hospice has Data Protection Policy which applies to all staff.

  St Lukes Cheshire Hospice is committed to safeguarding adults and children and expects all staff to share in this commitment. Staff have a responsibility to ensure that they are aware of specific duties relating to their role and should familiarise themselves with the Hospices Safeguarding Policies. Safeguarding training is mandatory for all staff.

  This job description may vary from time to time according to the needs of St Lukes (Cheshire) Hospice.

  This job description is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments in the service.

  Person Specification

  Experience

  Essential

  • Experience in working with and as part of a team.
  • Ability to work on own initiative, manage, prioritise own workload and to work on a number of projects at any one time.
  • An awareness of and sensitivity around the needs of volunteers.

  Desirable

  • Experience and understanding of working with volunteers.
  • Supervising/team leading experience.

  Knowledge and Skills

  Essential

  • Experience of supervising and organising groups of people.
  • Ability to develop innovative methods of attracting and communicating with prospective volunteers.
  • Exceptional communications skills, both written and verbal.
  • Exceptional administrative and organisational skills and ability to prioritise workload.
  • Strong IT skills and experience of using Microsoft Word, Excel and PowerPoint.
  • Understanding of and commitment to equality and diversity procedures.
  • Able to take direction and instruction to fully carry out the role.
  • Experience of recruitment and interview techniques.
  • Prepared to work alone and act on own initiative.

  Desirable

  • Experience of carrying out appraisals and evaluating performance
  • Experience of writing and implementing policy and procedures
  • Good working knowledge of current volunteer legislation
  • Knowledge of the Hospice sector, charity sector or NHS
  • Experience of working with Key data and metrics

  Qualifications

  Essential

  • A good standard of education

  Desirable

  • Accredited volunteer management training

  Other Requirements

  Essential

  • Problem analysis & resolution.
  • Forward planning.
  • Delegation and follow up
  • Time management.
  • Highly motivated and enthusiastic.
  • Honest and trustworthy.
  • Able to work flexibly as required.

  Person Specification

  Experience

  Essential

  • Experience in working with and as part of a team.
  • Ability to work on own initiative, manage, prioritise own workload and to work on a number of projects at any one time.
  • An awareness of and sensitivity around the needs of volunteers.

  Desirable

  • Experience and understanding of working with volunteers.
  • Supervising/team leading experience.

  Knowledge and Skills

  Essential

  • Experience of supervising and organising groups of people.
  • Ability to develop innovative methods of attracting and communicating with prospective volunteers.
  • Exceptional communications skills, both written and verbal.
  • Exceptional administrative and organisational skills and ability to prioritise workload.
  • Strong IT skills and experience of using Microsoft Word, Excel and PowerPoint.
  • Understanding of and commitment to equality and diversity procedures.
  • Able to take direction and instruction to fully carry out the role.
  • Experience of recruitment and interview techniques.
  • Prepared to work alone and act on own initiative.

  Desirable

  • Experience of carrying out appraisals and evaluating performance
  • Experience of writing and implementing policy and procedures
  • Good working knowledge of current volunteer legislation
  • Knowledge of the Hospice sector, charity sector or NHS
  • Experience of working with Key data and metrics

  Qualifications

  Essential

  • A good standard of education

  Desirable

  • Accredited volunteer management training

  Other Requirements

  Essential

  • Problem analysis & resolution.
  • Forward planning.
  • Delegation and follow up
  • Time management.
  • Highly motivated and enthusiastic.
  • Honest and trustworthy.
  • Able to work flexibly as required.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  St Luke’s (Cheshire) Hospice

  Address

  Grosvenor House

  Queensway

  Winsford

  Cheshire

  CW7 1BH

  
  

  Employer's website

  https://www.slhospice.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  St Luke’s (Cheshire) Hospice

  Address

  Grosvenor House

  Queensway

  Winsford

  Cheshire

  CW7 1BH

  
  

  Employer's website

  https://www.slhospice.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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