• Job Description

  Req#: 23005397

  The Vice President Account Management is responsible for leading the strategic direction of Centene's Medicaid line of business. The Vice President will lead Account Executives and Clinical teams in driving client satisfaction, retention and growth, through developing near and long-term strategies for effective client management. This leader will serve as the primary leadership point of contact for Centene Medicaid leadership. This leader will drive strategic and organizational alignment by serving as the voice of the customer and partnering with cross-functional senior leadership across the PBM to ensure successful core service delivery and implementation of products, operational processes and industry initiatives to meet client needs.

  ESSENTIAL FUNCTIONS:

  • Serve as primary executive for Centene Medicaid Leadership; responsible for building and maintaining key relationships, providing strategic market guidance to ensure Express Scripts, PBM is a trusted advisor, developing common strategies to achieve company goals, ensuring client expectations and deliverables are met and managing/resolving escalated client concerns.

  • Manage profit, revenue and gross margin. Develop a comprehensive strategy and business plan to include but not limited to, pathway to growth, enhance value proposition, gross margin, client retention, renewal and new solution targets. Identify gaps and lead special projects & task forces focused on improving client health, service delivery, innovation, and implementing best practices.

  • Lead account and clinical team support located across multiple sites, ensuring client satisfaction, retention and growth. Lead teams in managing, developing and retaining talent, ensuring high levels of engagement, productivity and effective client management.

  • Foresee potential challenges and work cross-functionally with Centene’s executives, operational leaders, local plan leaders, and clinical staff, as well as ESI cross-functional teams to design and deliver quality improvement products to help Centene grow.

  • Partner with other critical leadership teams across the PBM and Evernorth organization including ESI Account Management Operations, Client Operations, Pharmacy, Market Development, Regulated Markets, Pharmacy Contracting, Pharma Contracting, and Legal and Compliance.

  QUALIFICATIONS:

  • Extensive client management experience within the PBM or healthcare industry preferred

  • Bachelor’s degree required; MBA preferred

  • Experience managing complex books of business and/or processes from an EBIT/Profit perspective

  • Preferred experience with Rebate/Network Contracting, all aspects of pricing, client contracting and client level budgeting

  • Experience with client negotiations required

  • Proven success from both a leadership and client management standpoint

  • Ability to organize highly flexible / leveraged team and develop / implement supporting processes in a fashion that drives efficiency, responsiveness, and standardization in an environment where a client expects customization and dedicated teams

  • Solid understanding of healthcare market dynamics and industry regulations/initiatives

  • Extensive leadership experience; including proven ability to lead teams in meeting client retention goals while growing, developing and retaining top talent

  • Keen understanding of budget process and proven ability to meet corporate expense & EBIT goals

  • Ability to affect organizational change to support client retention and growth

  COMPETENCIES:

  • Strong in strategy development, communication and execution

  • Exceptional business and financial acumen; ability to make decisions that successfully support organizational strategies

  • Ability to build strong relationships with senior members of client organizations & benefit advisors

  • Ability to build and manage strong internal teams

  • Demonstrate the ability to negotiate cross functionally to drive client issues to resolution and implement processes that support retention, client growth, and margin (upsell) growth

  • Possess internal/external credibility to lead client satisfaction and retention efforts

  • Ability to manage work strategically, effectively anticipating/planning for client impact of internal and external influencers

  • Decisive leadership that effectively leads teams through organizational and industry change

  • Proven ability to develop, motivate and leverage leadership resources to achieve optimal results

  
  

  If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

  For this position, we anticipate offering an annual salary of 240,000 - 360,000 USD / yearly, depending on relevant factors, including experience and geographic location.

  This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

  We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .

  About Evernorth Health Services

  Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

  Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

  If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

  Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

• About the company

  Cigna is an American worldwide health services organization based in Bloomfield, Connecticut.

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