Blue Cross NC

VP, Contact Center & Channel Management


PayCompetitive
LocationRemote
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: RQ0012993
      Employer Industry: Health Insurance

      Why Consider this Job Opportunity:
      - Competitive salary up to $xx,xxx
      - Opportunity for career advancement and growth within the organization
      - Work remotely anywhere within the continental U.S.
      - Supportive and collaborative work environment
      - Chance to make a positive impact on customer satisfaction and healthcare experience

      What to Expect (Job Responsibilities):
      - Develop and execute a strategic roadmap to deliver market required capabilities and industry best practices
      - Implement new processes to incorporate digitally-enabled services throughout the consumer value chain
      - Drive excellence in key service performance metrics and call center satisfaction
      - Lead and define Contact Center Transformation ecosystem
      - Manage costs and make data-driven decisions for workforce standards and continuous improvement

      What is Required (Qualifications):
      - 10+ years leadership and management experience in a large multi-site service organization
      - Bachelor’s degree
      - Healthcare experience, including strong background in call center operations
      - Customer and journey modeling experience
      - Proven experience optimizing self-service tools

      How to Stand Out (Preferred Qualifications):
      - 12+ years leadership and management experience in healthcare or health insurance industry
      - Master’s degree in Business or Operations Management, Engineering, Health Administration

      #HealthInsurance #LeadershipOpportunity #RemoteWork #CustomerExperience #CareerGrowth

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      Shop for health insurance plans for North Carolina. Blue Cross NC offers individual and family, Medicare, vision, and dental insurance plan options.

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