Blue Cross NC
VP, Contact Center & Channel Management
This job is now closed
Job Description
- Req#: RQ0012993
Employer Industry: Health Insurance
Why Consider this Job Opportunity:
- Competitive salary up to $xx,xxx
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the continental U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and healthcare experience
What to Expect (Job Responsibilities):
- Develop and execute a strategic roadmap to deliver market required capabilities and industry best practices
- Implement new processes to incorporate digitally-enabled services throughout the consumer value chain
- Drive excellence in key service performance metrics and call center satisfaction
- Lead and define Contact Center Transformation ecosystem
- Manage costs and make data-driven decisions for workforce standards and continuous improvement
What is Required (Qualifications):
- 10+ years leadership and management experience in a large multi-site service organization
- Bachelor’s degree
- Healthcare experience, including strong background in call center operations
- Customer and journey modeling experience
- Proven experience optimizing self-service tools
How to Stand Out (Preferred Qualifications):
- 12+ years leadership and management experience in healthcare or health insurance industry
- Master’s degree in Business or Operations Management, Engineering, Health Administration
#HealthInsurance #LeadershipOpportunity #RemoteWork #CustomerExperience #CareerGrowth
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Shop for health insurance plans for North Carolina. Blue Cross NC offers individual and family, Medicare, vision, and dental insurance plan options.
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