• Job Description

  Req#: VPCRE001968

  Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you.

  Centra has an opportunity for a VP Credit Solutions and Loss Mitigation in Columbus, Indiana. This position is responsible for the strategy and execution of Loss Prevention, and Collection Operations, and serves as Identity Theft Red Flags Officer. This role will oversee Loss Prevention which includes fraud prevention, investigations, Reg E disputes, bankruptcy, collateral protection, and asset recovery. In addition, this role oversees the Collection Operations, which includes the working of past-due loans, repossession, charge-off, or legal action as necessary.

  Spanish/English interpreters may be eligible for an interpreting differential.

  ESSENTIAL FUNCTIONS: This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.

  • Analyzes and identifies potential loss issues and trends. Recommends strategies and actions to address negative trends and isolation of impacting factors or risk factors identified. Develops, implements, and evaluates mitigation methods to reduce the risk of losses from various causes, including abusive or fraudulent account activity.
  • Reviews and analyzes monthly losses, projecting future delinquency and loss. This includes forecasting and budgeting for Charge-off and Delinquency, researching monthly variances, and providing ongoing support for Allowance for Loan and Lease Loss calculation. Utilizes analysis to predict, develop techniques, and proactively reduce delinquencies.
  • Prepares and deploys tactical plans of action aligning with Centra’s Strategic goals and Loss Mitigation regulatory and governmental compliance.
  • Collaborates with cross-functional lines of business, external business partners, and Senior Leadership to provide subject matter expertise on collections, loss prevention, and fraud.
  • Leads vendor relationships for 3rd party collections, recovery agents, legal representation, insurance, and technology solutions.
  • Creates or collaborates on policies, procedures, and protocols related to mitigating fraud, credit quality, and credit loss.
  • Develops regular updates, presentations, facilitating discussion, reviews and training for various departments, team members, and senior management to ensure awareness and high performance related to matters of fraud and loss mitigation.
  • Communicates polished and concise data reporting and clear data visualization for Centra Leadership, informing them of historical trends, risks, forecasts, opportunities, and recommendations for navigating the collections, fraud, and member resolution landscapes.
  • Drives organizational health and operational excellence by directing process improvements and steering cross-functional opportunities.
  • Oversees the liquidation of collateral on behalf of the Credit Union, as well as a ppropriate documentation for bankruptcy accounts, small claims courts, or other fraud or loss related legal matters. Coordinates with various attorneys and insurers and may attend court hearings for various legal/bankruptcy files. Oversees process of handling credit reporting disputes.
  • Maintains knowledge and awareness of new fraud and recovery tec hniques and security developments for counteracting fraud and loss. Complies with all Credit Union policies and procedures, applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
  • Oversees the leadership and business performance of the Loss Mitigation Department. Leadership duties include performance management, training, and development, and demonstrating and cultivating Centra’s Vision, Mission, Culture, and Core Values.

  EDUCATION & EXPERIENCE – (Equivalent combination of Education & Experience will be considered.)

  • Bachelor's Degree in Related Field
  • Eight years to 10 years of similar or related experience, including preparatory experience.

  Centra is an Equal Opportunity Employer.

  Qualifications

  Education

  Required

  Equivalent combination education & experience

  8-10 years related experience

  Preferred

  Bachelors

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Centra Credit Union - Centered Around You. At Centra Credit Union, we provide a full range of personal and business financial services to meet your financial goals and needs.

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