Job Description:

Role Summary/Purpose:

Synchrony’s Technology and Operations Human Resources team is seeking a highly skilled and experienced employee relations leader to lead our HR Advocacy team. This leader will develop strategies to ensure fair and consistent practices across the Technology and Operations business areas. The successful candidate will be responsible for fostering positive employee relations, drive advocacy for our frontline employee population, and implement proactive measures to maintain a positive and productive work environment. This role requires the ability to build strong relationships with employees, management, and external stakeholders.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Develop and implement proactive employee relations strategies and programs to promote a positive and productive work environment that supports the evolving needs of our employees.

• Provide guidance and advocacy to management and employees on employee relations matters, including conflict resolution, disciplinary actions, and performance management.

• Proactively solicits and analyzes multiple areas of employee feedback, across all levels, to identify & prioritize opportunities for improvement in all facets of our employee lifecycle.

• Collaborate with HR, legal, employee experience and business subject matter experts to ensure compliance with labor laws, regulations, and company policies.

• Lead the Technology & Operations HR Advocacy team, serving as the primary point of contact for the US based Associate employee population.

• Develop and deliver training programs to educate employees and management on employee relations and labor best practices.

• Stay updated on labor market trends, activities, and changes in labor laws to proactively address and avoid potential issues.

• Build and maintain positive relationships to foster open communication with employees, management, and external stakeholders.

• Develop communication strategies, conduct employee meetings, and address concerns to maintain a fair workplace.

• Design and drive employee engagement initiatives, recognition programs, and other proactive strategies to enhance overall employee well-being and retention.

Qualifications/Requirements:

• Bachelor's degree in human resources, Labor Relations, Business Administration, or a related field; in lieu of a degree 12+ years experience in human resources.

• 8+ years of increasing HR Generalist or SME experience in Human Resources

• In-depth knowledge of labor laws, regulations, and other relevant legislation.

• Strong analytical and problem-solving skills, with the ability to assess complex employee relations issues and develop effective solutions.

• Proven experience in conducting investigations, resolving conflicts, and managing employee grievances.

• Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.

Desired Characteristics:

• A master's degree is preferred
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with employees, management, and external stakeholders.

• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines.

• Professional certifications in employee relations, labor relations, or related fields are a plus.

Grade/Level: 14

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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