Why Work for Frontier Airlines?

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day’ business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Who We Are

Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

What Will You Be Doing?

Senior Team Member responsible for leading a rapidly growing team of 32,400+ Flight Attendants and supervisory Team Members to deliver industry-leading safety, operational reliability, and customer experience-centric service to Frontier’s customers through consistent execution. The Vice President is responsible for overall departmental strategy and vision to recruit, train, and develop superlative Flight Attendants and for providing them with the tools, policies, and procedures to deliver Low Fares Done Right to our customers. The role is also responsible for providing an industry-leading Ultra Low-Cost onboard retail program and an exceptional Inflight experience for Frontier’s customers.

Essential Functions

• Overall leadership of the Inflight Operations, Administration, Standards, Training and Onboard retail/Catering departments.
• Conceive and develop strategies and initiatives to improve safety, operational performance, customer service and the profitability of Frontier’s onboard product program.
• Partnership with Human Resources Talent team to develop and support all aspects of Flight Attendant recruiting.
• Develop and manage candidate-centric onboarding and training of new-hire Flight Attendants and recurrent training of existing Flight Attendants.
• Partner with union leadership to further shared objectives and resolve differences.
• Develop and manage a robust Inflight Quality Assurance program to ensure that Federal Aviation Regulations and internal standards and practices are met or exceeded on an ongoing basis.
• Develop technology solutions to support company and departmental objectives.
• Establish departmental goals and initiatives and measure each department’s success in executing established goals and initiatives.
• Responsible for the hiring and professional development of departmental leaders.
• Serves as an advocate for Frontier’s largest employee workgroup and champions frontline recognition efforts and performance standards.
• Oversees Frontier’s Onboard Retail program to ensure annual commission targets are achieved.
• Manage departmental budgets.

Qualifications

• Bachelor’s Degree from an accredited four-year institution of higher learning; a combination of education and relevant experience may be considered in lieu of degree requirement.
• 10+ years of supervisory or managerial experience in a similar corporate work environment
• Extensive experience with collective bargaining agreement interpretation and application
• Prior large multifunction budget preparation experience
• Deep knowledge of the airline industry with specific experience leading Inflight operations, standards and training, safety and quality assurance programs and catering operations

Knowledge, Skills and Abilities

• Mastery of all aspects of a Flight Attendant’s role and daily job duties
• Comprehensive knowledge of the airline industry, including Inflight operations, and common work rules and practices
• Excellent knowledge of Federal Aviation Regulations as they relate to Inflight training and operations
• Ability to promote positive attitudes and company loyalty within a large (2,000+) employee group
• Professional demeanor with the ability to model dedication and support for company goals
• Excellent interpersonal skills evidenced by the ability to work and communicate effectively with all levels of management and employees.
• Ability to define problems and work through solutions in a team building, non-threatening manner
• Demonstrated leadership, motivational, and team building skills with large employee groups
• High level of initiative, strong team-building skills, excellent communication and presentation skills
• Demonstrated diplomacy in partnering with other departments and constituents to advance sometimes conflicting objectives
• Creative, confident leader with quick decision-making skills capable of working in a fast-paced environment with integrity
• Expertise in Inflight policies and procedures, attendance control, Flight Attendant Manual development, Emergency Response and onboard sales program development and management

Equipment Operated

• Standard office equipment

Work Environment

• Typical office environment

Physical Effort

Generally, not required.

Supervision Received

Consultant to Management: The incumbent exercises wide latitude in determining objectives and approaches to critical assignments.

Positions Supervised

Director, Inflight Operations and Performance

Director, Inflight Standards and Training

Manager, Onboard Retail and Catering

Manager, Inflight Planning and Operations Support

Salary Range $200k - $250k plus equity and STI

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.