• Job Description

  Req#: 386349BR
  This position will be located in East Hanover, NJ and will not have the ability to be located remotely.
  
  This role has the primary responsibility for leading the teams who develop & implement Novartis Patient Support (NPS) strategies and tactics to ensure that appropriate patients and HCPs will be able to access and understand Novartis Products. NPS generally encompasses the patient journey after the HCP has independently decided that a Novartis product is appropriate for a particular patient. This includes the journey from prescription, product initiation, and the intermediary steps to access and utilize a Novartis Product (e.g assessing if coverage or financial reimbursement is available, providing ancillary product support, and beginning treatment). Other examples of the areas in which this role will lead include benefits investigation (Hub Services), co-pay assistance, free trial offers, adherence programs and enhanced pharmacy services.
  
  The NPS therapeutic area head serves as the owner and leader for the end-to-end patient journey inclusive of all NPS elements for the therapeutic area, including co-pay, adherence, hub operations, specialty pharmacy enhanced services (if relevant), external landscape/monitoring, overall program strategy & market dynamics, program design, and then tight monitoring and performance management.
  
  This role will be a member of therapeutic area leadership team and will be accountable for collaboratively working with all stakeholders with significant focus on ensuring tight alignment with Access leads and with all access strategies and investments. Ultimately delivering superior strategy and operational excellence across the portfolio of products while balancing the need to optimize all investments based on impact across the therapeutic area spend and portfolio of services in NPS.
  
  Your responsibilities will include, but are not limited to:
  
  •Develop and execute relevant therapeutic area specific NPS tactics that dovetail with both therapeutic area and broader NPS strategies related to both patients and HCPs
  •Identify, evaluate, and manage cost effective vendor solutions for sourcing of services
  •Collaborate with Novartis stakeholders to understand brand value drivers and key business challenges, in order to develop scope of services and delivery model to enhance patient experience
  •Drive design and performance of in-market brand patient programs, including tight selection, management and oversight of hub vendors
  •Develop and design impactful patient and specialty service programs for pipeline brands
  •Assess and monitor external landscape and programs
  •Track and optimize the full patient journey across all brands within therapeutic area
  •Manage, track, and optimize overall NPS spend & performance (including management of external vendors)
  •Drive integration of NPS priorities and performance in marketing plans, therapeutic area priorities and executive updates
  •Proactively establish strong internal and external relationships within NPS, the therapeutic area, broader market access group, field groups, and all enabling functions
  •Ensure program operating procedures in alignment with legal, regulatory and compliance standards
  •Maintain a thorough understanding of risks, pertinent laws, rules and regulations including HIPAA, Healthcare Fraud and Abuse laws, Anti-Trust statutes, etc.
  •Thorough understanding of the market environment, market access, reimbursement, and distribution processes in order to track and coordinate services in the retail and specialty marketplace
  •Work closely with Finance partner and Therapeutic Area Head to adhere to financial goals as well as overall financial management of the NPS department
  •Establishment of the patients' services strategic therapeutic area priorities, budgets and performance KPIs
  •Drive analytics to focus spend and programs on most impactful activities
  •Recruit, develop and retain high performing associates and team leaders, and establish a results-driven, customer-focused, and team-centered culture
  
  
  
  The pay range for this position at commencement of employment is expected to be between $245,600.00 and $368,400.00 per year; however, while salary ranges are effective from 1/1/23 through 12/31/23, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

• About the company

  At Novartis, we are reimagining medicine to improve and extend people’s lives. We are working hard to produce breakthroughs and address unmet needs for patients with devastating diseases, including genetic disorders and certain deadly cancers. Learn mo...

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