• Job Description

  Req#: C9234-24-1217?language=en&page=714&sort=publicationDateDesc

  Job summary

  We are looking to recruit a Waiting List Coordinator predominantly for Gynaecology with a cross cover for Gynaecology Oncology and C-Section waiting lists. This is a full time, permanent contract working within a small team.

  You will be a conscientious and enthusiastic team player, with excellent organisational and communication skills. You will have a good understanding of the 18-week RTT pathways and the Patient Access Policy. You will need to be able to demonstrate a clear understanding of patient confidentiality.

  You will also be required to offer support to our RTT validator, this will involve the below -

  o Assist in improving the quality of data associated with RTT by developing expert knowledge of RTT rules and providing training and support to operational teams as required, by ensuring that best practice is applied consistently and that common errors are identified and addressed.o Support secretarial, outpatient and waiting list staff in data entry and validationo Ensure that all validation is complete within timescales, undertaking validation work directly as required to achieve this.o Pull weekly PTL reports.

  Main duties of the job

  You will manage a team of 5 waiting list co-ordinators and will be responsible for their PDR's, return to works, annual leave, and other management tasks. The post holder will provide waiting list management for the Women & Children's Services Directorate and oversee the smooth running the Gynaecology and Gynaecology Oncology theatre lists ensure these are booked in line with the trust 6-4-2 policy.

  The role includes close meetings with the management team to ensure they are kept updated with our current surgery backlog, this will include pulling PTL reports and reports for transfers. You will also be required to cross cover the waiting roles when the team is on annual leave or covering sickness.

  If you are highly organised, methodical in your approach, enjoy patient contact and working within a team then we can offer you a varied and exciting role where you will play a big part in making a difference for our patients.

  About us

  Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

  The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

  We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

  We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

  Date posted

  22 August 2024

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £22,816 to £24,336 a year per annum, pro rata

  Contract

  Permanent

  Working pattern

  Full-time, Part-time, Flexible working

  Reference number

  234-24-W1519

  Job locations

  Norfolk & Norwich University Hospital

  Colney Lane

  Norwich

  NR4 7UY

  
  

  Job description

  Job responsibilities

  Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

  • Manage the Gynaecology, Gynaecology and C-section Waiting List Team
  • Send out the uncovered theatre lists.
  • Ensure the team are following the 6-4-2 theatre policy.
  • Manage the waiting list teams annual leave.
  • Complete team PDRs and Return to work meetings.
  • Report to management with the Gynaecology backlog report.
  • Maintain elective waiting lists, ensuring that Trust waiting time targets are achieved.
  • Plan theatre lists and to liaise with consultants and specialist as necessary to ensure that the mix of patients and procedures is acceptable.
  • Ensure patients are informed in a timely manner of any cancellations or changes to planned attendance / admission times / appointments.
  • Use PAS and other clinical systems to record and examine information about patients in order to maintain data quality on the system.
  • Arrange Pre-admission assessments and admission dates with patients, by direct negotiation by telephone and face to face; ensure that patients receive correct starving instructions and other relevant information about their admission.
  • Set up Consultants' waiting list codes and patient notifications on PAS and other clinical systems.
  • Print out PAS and other clinical systems reports in relation to waiting lists, expected admissions and other waiting list related summaries.
  • Maintain a record of clinical staff absences to ensure that admissions and theatre lists are booked appropriately.
  • Liaise with relevant staff and departments in respect of theatre rotas.
  • Liaise with any subcontract organisations as and when appropriate / applicable i.e. Medacs
  • Handle internal and external telephone calls to the department in a professional and helpful manner; take and record details of patients wishing to confirm or cancel their elective admission.
  • Liaise with ward and theatre staff as required.

  Please see the attached job description for full details.

  Job description

  Job responsibilities

  Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

  • Manage the Gynaecology, Gynaecology and C-section Waiting List Team
  • Send out the uncovered theatre lists.
  • Ensure the team are following the 6-4-2 theatre policy.
  • Manage the waiting list teams annual leave.
  • Complete team PDRs and Return to work meetings.
  • Report to management with the Gynaecology backlog report.
  • Maintain elective waiting lists, ensuring that Trust waiting time targets are achieved.
  • Plan theatre lists and to liaise with consultants and specialist as necessary to ensure that the mix of patients and procedures is acceptable.
  • Ensure patients are informed in a timely manner of any cancellations or changes to planned attendance / admission times / appointments.
  • Use PAS and other clinical systems to record and examine information about patients in order to maintain data quality on the system.
  • Arrange Pre-admission assessments and admission dates with patients, by direct negotiation by telephone and face to face; ensure that patients receive correct starving instructions and other relevant information about their admission.
  • Set up Consultants' waiting list codes and patient notifications on PAS and other clinical systems.
  • Print out PAS and other clinical systems reports in relation to waiting lists, expected admissions and other waiting list related summaries.
  • Maintain a record of clinical staff absences to ensure that admissions and theatre lists are booked appropriately.
  • Liaise with relevant staff and departments in respect of theatre rotas.
  • Liaise with any subcontract organisations as and when appropriate / applicable i.e. Medacs
  • Handle internal and external telephone calls to the department in a professional and helpful manner; take and record details of patients wishing to confirm or cancel their elective admission.
  • Liaise with ward and theatre staff as required.

  Please see the attached job description for full details.

  Person Specification

  Qualifications

  Essential

  • Good standard of literacy and numeracy
  • Good IT skills particularly Excel (Microsoft Office and PAS)

  Experience

  Essential

  • Significant NHS experience

  Skills

  Essential

  • Good Working Knowledge of PAS, including RTT Recording
  • Ability to work well in a team, but also to use own initiative and work independently
  • Excellent communication and organisational skills

  Attitude, aptitude

  Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence

  Person Specification

  Qualifications

  Essential

  • Good standard of literacy and numeracy
  • Good IT skills particularly Excel (Microsoft Office and PAS)

  Experience

  Essential

  • Significant NHS experience

  Skills

  Essential

  • Good Working Knowledge of PAS, including RTT Recording
  • Ability to work well in a team, but also to use own initiative and work independently
  • Excellent communication and organisational skills

  Attitude, aptitude

  Essential

  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Norfolk and Norwich University Hospital

  Address

  Norfolk & Norwich University Hospital

  Colney Lane

  Norwich

  NR4 7UY

  
  

  Employer's website

  https://teamnnuh.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Norfolk and Norwich University Hospital

  Address

  Norfolk & Norwich University Hospital

  Colney Lane

  Norwich

  NR4 7UY

  
  

  Employer's website

  https://teamnnuh.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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