• Job Description

  Req#: C9205-25-1048?language=en&page=154&sort=publicationDateDesc

  Job summary

  University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

  The role is a newly created hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the booking and reception team.

  The role involves welcoming patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner, ensuring patient focus at all times and always greeting patients with a smile. The role also involves ensuring that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trusts systems including: Choose and Book, iPortal, Careflow, Solus and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.

  Main duties of the job

  The role involves welcoming patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner, ensuring patient focus at all times and always greeting patients with a smile. The role also involves ensuring that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trusts systems including: Choose and Book, iPortal, Careflow, Solus and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.

  To undertake clerical duties; this includes providing and receiving routine information requiring tact or persuasive skills, communicating tactfully with patients and staff about appointments or any other queries deemed necessary. The role also involves communication with patients and their relatives who are telephoning to update their personal details and to change and/or cancel appointments.

  About us

  University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

  All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

  UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

  At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

  Details

  Date posted

  18 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,937 to £26,598 a year pa pro rata

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Full-time

  Reference number

  205-7078930-A

  Job locations

  Royal Stoke Hospital

  Newcastle Road

  Stoke on Trent

  ST4 6QG

  
  

  Job description

  Job responsibilities

  For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

  Job description

  Job responsibilities

  For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

  Person Specification

  Education and qualifications

  Essential

  • Formal clerical or administrative qualification

  Desirable

  • NVQ Business studies or equivalent

  Experience

  Essential

  • Experience in a customer service environment
  • Previous NHS experience

  Desirable

  • Knowledge of Careflow, iPortal & Outlook

  Skills, ability and knowledge

  Essential

  • Knowledge of Data Quality
  • Ability to work in a high pressured environment and meet deadlines.

  Desirable

  • Knowledge of waiting lists and managing them

  Person Specification

  Education and qualifications

  Essential

  • Formal clerical or administrative qualification

  Desirable

  • NVQ Business studies or equivalent

  Experience

  Essential

  • Experience in a customer service environment
  • Previous NHS experience

  Desirable

  • Knowledge of Careflow, iPortal & Outlook

  Skills, ability and knowledge

  Essential

  • Knowledge of Data Quality
  • Ability to work in a high pressured environment and meet deadlines.

  Desirable

  • Knowledge of waiting lists and managing them

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  University Hospital of North Midlands NHS Trust

  Address

  Royal Stoke Hospital

  Newcastle Road

  Stoke on Trent

  ST4 6QG

  
  

  Employer's website

  https://www.uhnm.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  University Hospital of North Midlands NHS Trust

  Address

  Royal Stoke Hospital

  Newcastle Road

  Stoke on Trent

  ST4 6QG

  
  

  Employer's website

  https://www.uhnm.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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