• Job Description

  Req#: C9377-MED1054?language=en&page=138&sort=publicationDateDesc

  Job summary

  The Acute Care of the Elderly Assessment Unit (ACE Unit) on Ward 9 at Dewsbury and District Hospital is a very busy, 20 bedded unit. We admit and assess elderly and frail patients who are admitted from the locality to the Emergency Departments and GPs.

  We currently have an exciting opportunity for a ward clerk to join our supportive and committed team. The role is an administrative post that will support the team to access the appropriate information on the Trust's IT systems and ensure that all patient information is kept up to date and remains confidential.

  The ward clerks are also responsible for ensuring admission documentation is prepared, ready for the patients when they arrive. The role also entails general administration responsibilities as well as answering the phone and speaking with patient relatives and other healthcare professionals and providers regarding patients on the unit.

  The ward clerk also liaises with the Clinical Site Managers taking information about patient flow and bed availability. The role of the ward clerk on the ACE Unit differs slightly to that on the general wards. This is because we are the admissions unit and patients are admitted to the unit and once they have been assessed and treated, if they require a longer admission, they are transferred to the base wards, or they are discharged.

  Main duties of the job

  The ward clerk is responsible for much of the administrative work on the unit. The role also involves reception work, dealing with phone calls, welcoming patients and visitors to the unit and arranging appointments with radiology, clinics and other clinical departments within the hospital.

  The ward clerk supports the team by assisting with discharge planning such as arranging transport, medication, outpatients appointments and communicating with other care providers within the community.

  The role of the ward clerk includes ensuring that admission documentation packs are prepared and ready for when patients arrive. The ward clerks are also responsible for transferring patient information on the Trust's IT systems ensuring that the MDT on DACE can readily access the vital information including past medical history, reason for admission, medications and lab results.

  The ward clerk conveys information from the Clinical Site Managers regarding bed availability and patient flow to assist the coordinator in admitting patients from the Emergency Departments and the community and transferring patients to appropriate base wards or assisting with discharges.

  About us

  We provide care and support to over a million people in Wakefield and Kirklees in their homes, community settings and across our three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).

  Always striving for excellence, we are at the forefront of innovation and research, and we invest in teaching and the development of our workforce.

  We live by our values of caring, improving, being respectful and maintaining high standards. We listen and learn because we aim to make Mid Yorkshire the best place to work and receive care.

  We value diversity and welcome talent and enthusiasm irrespective of age, disability, neurodivergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances including providing unpaid carers support to someone with a health and care need. As ethnic minority groups, members of the LGBTQ+ community, and people with a disability/neurodivergence are currently under-represented across the organisation, we encourage applications from members of these groups. We have policies and procedures to ensure all applicants are treated fairly and consistently.

  We are proud of our staff networks - who offer valuable guidance and feedback from those with lived experience.

  We have a clear vision and you could be part of this! If you share our values and you want to make a difference to the lives of our patients and their families and carers, we would love to hear from you.

  Date posted

  07 March 2024

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £22,383 a year

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  C9377-MED1054

  Job locations

  Dewsbury and District Hospital

  Halifax Road

  Dewsbury

  West Yorkshire

  WF13 4HS

  
  

  Job description

  Job responsibilities

  Key Responsibilities

  • To work as part of a multi-skilled, multi-disciplinary team providing a range of administration and clerical services.
  • Provide an efficient customer service, dealing with enquiries from Patients, and their families, Medical Staff, and all members of the wider Multi-Disciplinary team
  • Effectively utilise the Trusts information systems.
  • Ensure that patient information is transferred efficiently on the administration/IT systems in use at the Trust.
  • Ensuring that members of the MDT can access the appropriate information regarding patients on the unit.
  • Ensuring that appropriate documentation is prepared and ready for use when patients arrive on the unit.
  • Be aware of Performance Targets relevant to the Service Area.
  • Undertake appropriate problem solving within areas of responsibility.
  • Ensure that all clinical support staff aware of any changes within the Trusts information systems as and when required.
  • Act as Super user for the Trusts information systems.
  • Arrange any follow-up appointments required with the Consultant on Discharge.
  • Arranging appropriate transportation of patients for attendance at relevant department.
  • Make appointments on the Trusts information systems as per standard operating procedures.
  • Maintain departmental filing systems.
  • Take appropriate action on receipt of test results / correspondence.
  • Escalate to line manager capacity requirements in a timely manner.
  • Ensure that confidential information is protected on the unit and only appropriate staff can access.
  • Ensure that sufficient supplies of necessary documentation are available on the unit.

  Job description

  Job responsibilities

  Key Responsibilities

  • To work as part of a multi-skilled, multi-disciplinary team providing a range of administration and clerical services.
  • Provide an efficient customer service, dealing with enquiries from Patients, and their families, Medical Staff, and all members of the wider Multi-Disciplinary team
  • Effectively utilise the Trusts information systems.
  • Ensure that patient information is transferred efficiently on the administration/IT systems in use at the Trust.
  • Ensuring that members of the MDT can access the appropriate information regarding patients on the unit.
  • Ensuring that appropriate documentation is prepared and ready for use when patients arrive on the unit.
  • Be aware of Performance Targets relevant to the Service Area.
  • Undertake appropriate problem solving within areas of responsibility.
  • Ensure that all clinical support staff aware of any changes within the Trusts information systems as and when required.
  • Act as Super user for the Trusts information systems.
  • Arrange any follow-up appointments required with the Consultant on Discharge.
  • Arranging appropriate transportation of patients for attendance at relevant department.
  • Make appointments on the Trusts information systems as per standard operating procedures.
  • Maintain departmental filing systems.
  • Take appropriate action on receipt of test results / correspondence.
  • Escalate to line manager capacity requirements in a timely manner.
  • Ensure that confidential information is protected on the unit and only appropriate staff can access.
  • Ensure that sufficient supplies of necessary documentation are available on the unit.

  Person Specification

  Qualifications

  Essential

  • Sound educational background (4 GCSEs, grade C or above)

  Desirable

  • Clerical/office qualifications
  • ECDL

  Experience

  Essential

  • Proven experience of utilising computer information systems
  • Proven experience of working in an organised and logical manner.
  • Experience of office working practices

  Desirable

  • Experience of working in patient centred environment.
  • Experience of working in a supervisory position

  Knowledge and Awareness

  Essential

  • Understanding and knowledge of Caldicott/Data Protection Act.
  • Awareness of own limitations

  Desirable

  • Awareness of Health & Safety issues
  • Awareness of Moving & Handling issues

  Skills and Abilities

  Essential

  • Proven ability to prioritise and work efficiently
  • Proven ability to problem solve and work on own initiative
  • Able to communicate clearly and concisely over the phone and face to face with all grades of staff and members of the public.
  • Able to work without direct supervision.
  • Able to work as part of a team.

  Person Specification

  Qualifications

  Essential

  • Sound educational background (4 GCSEs, grade C or above)

  Desirable

  • Clerical/office qualifications
  • ECDL

  Experience

  Essential

  • Proven experience of utilising computer information systems
  • Proven experience of working in an organised and logical manner.
  • Experience of office working practices

  Desirable

  • Experience of working in patient centred environment.
  • Experience of working in a supervisory position

  Knowledge and Awareness

  Essential

  • Understanding and knowledge of Caldicott/Data Protection Act.
  • Awareness of own limitations

  Desirable

  • Awareness of Health & Safety issues
  • Awareness of Moving & Handling issues

  Skills and Abilities

  Essential

  • Proven ability to prioritise and work efficiently
  • Proven ability to problem solve and work on own initiative
  • Able to communicate clearly and concisely over the phone and face to face with all grades of staff and members of the public.
  • Able to work without direct supervision.
  • Able to work as part of a team.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  The Mid Yorkshire Teaching NHS Trust

  Address

  Dewsbury and District Hospital

  Halifax Road

  Dewsbury

  West Yorkshire

  WF13 4HS

  
  

  Employer's website

  https://www.midyorks.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Mid Yorkshire Teaching NHS Trust

  Address

  Dewsbury and District Hospital

  Halifax Road

  Dewsbury

  West Yorkshire

  WF13 4HS

  
  

  Employer's website

  https://www.midyorks.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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