This job is now closed
Job Description
- Req#: C9365-25-0249?language=en&page=211&sort=publicationDateDesc
- To provide administrative and clerical support to the ward, professional qualified staff and provide first point of contact to all users of the service.
- To ensure the availability of accurate patient records and documentation as per Trust policies and procedures.
- To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy an in line with Information Governance guidance.
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
- Receiving new patients and welcoming accompanying relatives/friends, explaining basic ward routine and answering initial questions pending Nurse in Charge being available.
- Preparing identity bracelets as required, adding the #callme and labels for notes etc.
- Making arrangements for patients discharge, including transfers to other hospitals and wards, booking transport.
- Checking case notes, tidying and returning them to scan centre.
- Answering several phones on the Ward in a professional manor and conveying messages to the appropriate person.
- Photocopying, scanning and ordering paperwork required for the Ward.
- To receive general telephone calls, recording messages and dealing with initial enquiries in a friendly professional manner and referring the call to the relevant member of staff, as appropriate.
- To provide a reception service, gathering information and taking initial action within defined protocols to assist in resolving any queries.
- Receiving new patients and welcoming accompanying relatives/friends, explaining basic ward routine and answering initial questions pending Nurse in Charge being available.
- Preparing identity bracelets as required, adding the #callme and labels for notes etc.
- Making arrangements for patients discharge, including transfers to other hospitals and wards, booking transport.
- Checking case notes, tidying and returning them to scan centre.
- Answering several phones on the Ward in a professional manor and conveying messages to the appropriate person.
- Photocopying, scanning and ordering paperwork required for the Ward.
- To receive general telephone calls, recording messages and dealing with initial enquiries in a friendly professional manner and referring the call to the relevant member of staff, as appropriate.
- To provide a reception service, gathering information and taking initial action within defined protocols to assist in resolving any queries.
- Good standard of inputting/Keyboard Skills
- IT Literate
- Good verbal communication skills and telephone manner
- Understanding the importance of confidentiality and apply the
- principles in every day working practice
- Experience in dealing tactfully with the public
- Able to work as part of a team.
- Familiar with Oasis/patient administration systems
- Information Governance aware.
- Aware of the importance of Confidentiality
- Educated to GCSE Grade C, including English and Maths
- Customer Care Training
- Good standard of inputting/Keyboard Skills
- IT Literate
- Good verbal communication skills and telephone manner
- Understanding the importance of confidentiality and apply the
- principles in every day working practice
- Experience in dealing tactfully with the public
- Able to work as part of a team.
- Familiar with Oasis/patient administration systems
- Information Governance aware.
- Aware of the importance of Confidentiality
- Educated to GCSE Grade C, including English and Maths
- Customer Care Training
Job summary
An opportunity has arisen for a Band 2 Ward Clerk for Cardiology. The position will be based on Ward 6 and the Coronary care unit at the Alexandra hospital. The post is for 30 hours a week and is a permanent position.
Ward 6 is a 22 bedded ward. Coronary Care has 4 beds.
We are seeking a confident individual with excellent communication skills and a professional, tactful and diplomatic approach to work within this busy department.
This is a demanding but interesting and varied role. The successful candidate must possess the ability to work as part of a team and the initiative to work unsupervised when necessary. An understanding of confidentiality is essential as well as a commitment to delivering excellent customer service.
Previous hospital experience would be desirable. Good communication skills and excellent keyboard skills are also essential. Full training for this post will be provided..
For further information or to arrange an informal visit please contact:Catherine Reid Ward Manager for Ward 6/CCU on direct dial number (01527) 512109 .
Main duties of the job
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Details
Date posted
02 May 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
C9365-25-0249
Job locations
The Alexandra Hospital
Woodrow Drive
Redditch
Worcestershire
B98 7UB
Job descriptionJob description
Job responsibilities
Job responsibilities
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
The Alexandra Hospital
Woodrow Drive
Redditch
Worcestershire
B98 7UB
Employer's website
https://www.worcsacute.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
The Alexandra Hospital
Woodrow Drive
Redditch
Worcestershire
B98 7UB
Employer's website
https://www.worcsacute.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.