• Job Description

  Req#: C9408-25-0434?language=en&page=76&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen for a Ward Clerk post on Ward M2 Orthopaedic that will provide administrative support to ensure the smooth running of the ward. The successful candidate will be privy to sensitive information in relation to patient's confidential information.

  This role has a wide variety of administrative tasks that need to be completed. The role is ideal for someone who has willingness to learn new skills, can work in a busy environment. The vacancy is full time 37.5 hrs per week, and the working hours will be from Monday to Friday 07:00 - 15:00. approx

  Main duties of the job

  • To check demographic details are correct on admission and discharge.
  • To arrange transport for patients attending other hospitals/departments.
  • To answer the telephone, taking messages or transferring calls as appropriate.
  • To book outpatient appointments prior to patient discharge.
  • To prepare any discharged patients paperwork for scanning.
  • To provide support to nursing staff for general patient requests.
  • Liaise with Informatics regarding electronic equipment.
  • To update criteria to reside information for all patients' daily.
  • provide admission inpatient information leaflets for patients
  • assist with completion of friends and family questionnaires
  • complete curtesy follow up call for discharged elective patients
  • ordering of stationary products on oracle

  About us

  All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

  Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

  We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

  We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

  The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

  Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them.

  Details

  Date posted

  30 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  408-25-506

  Job locations

  Clatterbridge Hospital

  Clatterbridge Road

  Bebington

  CH63 4JY

  
  

  Job description

  Job responsibilities

  Please see Job overview & attached Job description for further information about the Ward Clerk position available with WUTH.

  There is an on-site car park and access to cycle to work schemes. There is access to onsite shops and a subsidised staff restaurant. Annual Leave starts at 27 days a year plus bank holidays.

  Job description

  Job responsibilities

  Please see Job overview & attached Job description for further information about the Ward Clerk position available with WUTH.

  There is an on-site car park and access to cycle to work schemes. There is access to onsite shops and a subsidised staff restaurant. Annual Leave starts at 27 days a year plus bank holidays.

  Person Specification

  Qualifications, Specific Experience & Training

  Essential

  • NVQ 2 in a relevant subject or equivalent experience of working in an administrative role
  • Educated to GCSE or equivalent

  Desirable

  • ECDL
  • Previous experience in an NHS acute hospital.
  • Previous experience of the Cerner Millennium information system.

  Knowledge and Skills

  Essential

  • Knowledge of NHS admin processes

  Personal attributes

  Essential

  • Self-motivated and enthusiastic
  • Sensitive and empathic
  • Polite and friendly manner.
  • Ability to prioritise workload
  • Ability to work under pressure
  • Ability to work as part of a multidisciplinary team

  Desirable

  • Ability to handle conflict and aggression

  Knowledge and skills

  Essential

  • Ability to prioritise, work to deadlines and use own initiative.
  • Excellent customer service skills.
  • Good time management and organisational skills
  • Good verbal and written communication skills.

  Desirable

  • Awareness of information governance.
  • Knowledge and confidentiality and Caldicott Guidelines.

  Other Requirements

  Essential

  • Positive, can-do attitude.
  • Professional manner

  Person Specification

  Qualifications, Specific Experience & Training

  Essential

  • NVQ 2 in a relevant subject or equivalent experience of working in an administrative role
  • Educated to GCSE or equivalent

  Desirable

  • ECDL
  • Previous experience in an NHS acute hospital.
  • Previous experience of the Cerner Millennium information system.

  Knowledge and Skills

  Essential

  • Knowledge of NHS admin processes

  Personal attributes

  Essential

  • Self-motivated and enthusiastic
  • Sensitive and empathic
  • Polite and friendly manner.
  • Ability to prioritise workload
  • Ability to work under pressure
  • Ability to work as part of a multidisciplinary team

  Desirable

  • Ability to handle conflict and aggression

  Knowledge and skills

  Essential

  • Ability to prioritise, work to deadlines and use own initiative.
  • Excellent customer service skills.
  • Good time management and organisational skills
  • Good verbal and written communication skills.

  Desirable

  • Awareness of information governance.
  • Knowledge and confidentiality and Caldicott Guidelines.

  Other Requirements

  Essential

  • Positive, can-do attitude.
  • Professional manner

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Wirral University Teaching Hospitals NHS Trust

  Address

  Clatterbridge Hospital

  Clatterbridge Road

  Bebington

  CH63 4JY

  
  

  Employer's website

  https://www.wuth.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Wirral University Teaching Hospitals NHS Trust

  Address

  Clatterbridge Hospital

  Clatterbridge Road

  Bebington

  CH63 4JY

  
  

  Employer's website

  https://www.wuth.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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