• Job Description

  Req#: C9309-23-1106?language=en&page=204&sort=publicationDateDesc

  Job summary

  Are you interested in helping patients have a great experience at UCLH and help our busy ward staff with organising patient flow? Are you a good communicator, organised and determined to make a difference for patients?

  Main duties of the job

  We are recruiting Patient Flow Coordinators to work across our surgical and medical wards at University College Hospital. The flow coordinators will work with the Patient Flow Matron and ward teams to ensure our patients do not wait for any aspect of care and are discharged promptly so the next patients can be admitted quickly. The role will involve talking to patients and their families/carers, working closely with the whole ward multi-disciplinary team and the integrated discharge service. Some of the key aspects of the role will be working with the doctors to ensure drugs for home are prescribed well ahead of discharge, discharging patients before 12.00, transferring patients to the patient lounge, attending ward huddles and using Epic to communicate about discharge.

  About us

  University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

  We provide first-class acute and specialist services across eight sites:

  • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

  • National Hospital for Neurology and Neurosurgery
  • Royal National ENT and Eastman Dental Hospitals
  • University College Hospital Grafton Way Building
  • Royal London Hospital for Integrated Medicine
  • University College Hospital Macmillan Cancer Centre

  • The Hospital for Tropical Diseases
  • University College Hospital at Westmoreland Street

  We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

  At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

  Date posted

  21 September 2023

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £30,279 to £33,116 a year Per annum inclusive of HCAS

  Contract

  Fixed term

  Duration

  6 months

  Working pattern

  Full-time

  Reference number

  309-UCLH-2690-A

  Job locations

  Maple House Offices

  149 Tottenham Court Road

  London

  W1T 7NF

  
  

  Job description

  Job responsibilities

  The successful candidates will be self-motivated, determined and flexible. They will work as part of the ward team to improve the patient flow across the UCH. They will come from a clinical or administrative background and be well organised, excellent communicators.

  This exciting opportunity is a fixed term role starting in July 2023 until the end of March 2024. Previous post holders have gone on to secure long term jobs at the trust or elsewhere in the NHS.

  For more information or to arrange an informal meeting please contact Sally Beyzade, matron for patient flow on 07971834278

  For more information regarding the main responsibilities of the role, please refer to the attached Job Description.

  Job description

  Job responsibilities

  The successful candidates will be self-motivated, determined and flexible. They will work as part of the ward team to improve the patient flow across the UCH. They will come from a clinical or administrative background and be well organised, excellent communicators.

  This exciting opportunity is a fixed term role starting in July 2023 until the end of March 2024. Previous post holders have gone on to secure long term jobs at the trust or elsewhere in the NHS.

  For more information or to arrange an informal meeting please contact Sally Beyzade, matron for patient flow on 07971834278

  For more information regarding the main responsibilities of the role, please refer to the attached Job Description.

  Person Specification

  Knowledge and Qualifications

  Essential

  • Knowledge of working in a hospital environment, supporting clinical staff

  Experience

  Essential

  • Demonstrates significant experience as an administrator or other professional involved in supporting clinical staff with non-clinical needs of patients.
  • Experience of dealing with the public in person and on the phone
  • Experience in carrying out assigned duties/assisting qualified staff after training
  • Working in a multi-disciplinary team
  • Good standard of written and spoken English

  Communication

  Essential

  • Able to deal with the public in person and on the phone
  • Able to support and reassure patients/carers in distress

  Personal and People Development

  Essential

  • Demonstrates understanding of own role within the team

  Health, safety and security

  Essential

  • Understands importance of Infection control

  Service improvement

  Essential

  • Able to carry out administrative and clerical duties appropriate to the work area

  Quality

  Essential

  • Able to maintain resources efficiently and effectively

  Equality and diversity

  Essential

  • Knowledge and understanding of the importance of equal opportunities
  • Demonstrates understanding of importance of maintaining privacy and dignity

  Information processing

  Essential

  • Able to use a computer/ learn how to use a computer to record information

  Person Specification

  Knowledge and Qualifications

  Essential

  • Knowledge of working in a hospital environment, supporting clinical staff

  Experience

  Essential

  • Demonstrates significant experience as an administrator or other professional involved in supporting clinical staff with non-clinical needs of patients.
  • Experience of dealing with the public in person and on the phone
  • Experience in carrying out assigned duties/assisting qualified staff after training
  • Working in a multi-disciplinary team
  • Good standard of written and spoken English

  Communication

  Essential

  • Able to deal with the public in person and on the phone
  • Able to support and reassure patients/carers in distress

  Personal and People Development

  Essential

  • Demonstrates understanding of own role within the team

  Health, safety and security

  Essential

  • Understands importance of Infection control

  Service improvement

  Essential

  • Able to carry out administrative and clerical duties appropriate to the work area

  Quality

  Essential

  • Able to maintain resources efficiently and effectively

  Equality and diversity

  Essential

  • Knowledge and understanding of the importance of equal opportunities
  • Demonstrates understanding of importance of maintaining privacy and dignity

  Information processing

  Essential

  • Able to use a computer/ learn how to use a computer to record information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  University College London Hospitals NHS Foundation Trust

  Address

  Maple House Offices

  149 Tottenham Court Road

  London

  W1T 7NF

  
  

  Employer's website

  https://www.uclh.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  University College London Hospitals NHS Foundation Trust

  Address

  Maple House Offices

  149 Tottenham Court Road

  London

  W1T 7NF

  
  

  Employer's website

  https://www.uclh.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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