• Job Description

  Req#: 520819
  Creating A Healthier Way of Living

  Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.

  Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai.

  What does a Warranty/Quality Reporting Administrator do at Rinnai?

  Effectively and accurately administrate the processing of warranty parts and labor claims per terms of the Rinnai warranty provided on Rinnai and OEM various product lines. Research and provide resolution to all disputed processed claim inquiries. Development of necessary reports/information to assist in control of warranty expense through the identification of significant drivers of service calls and/or component part replacements.

  • This position is remote.
  • Other Perks/Benefits: Best-in-class health benefit programs that provide eligibility on 1st day of employment, 401k match, Paid Volunteer Community Service Day, and so much more.

  What you will do:

  WARRANTY SUPPORT

  • Process warranty parts and labor claims ensuring credits/payments are within established Rinnai warranty policies.
  • Research and settle disputes with service providers related to rejected claims or on inaccurate, unreasonable, or unsubstantiated charges on processed claims.
  • Development/preparation/distribution of warranty reports which identify top expense drivers, allowing Rinnai leadership to control warranty expense through product quality improvements or policy changes.
  • Coordination of all Authorized Service Provider information and timely and effective communication to all ASP’s as related to distribution of material, Tech Bulletins, letters of termination, etc. This will involve processing Authorized Service Provider contractual agreements, ensuring all necessary paperwork, W9 forms, and Proof of Liability Insurance are received, setting ASP’s up in Rinnai’s operating system, and maintaining a database listing all ASPs with appropriate ASP information.
  • Maintain detailed and current knowledge of the Company’s products and warranties.

  OTHER

  • Other duties and responsibilities as required
  • Embrace and support growing business demands in a changing environment
  • Awareness and compliance of Company Policies and Procedures

  REQUIREMENTS:

  KNOWLEDGE

  • High School degree or equivalent required.
  • One year of warranty administration or repair parts/service-related experience preferred.

  SKILLS

  • Attention to detail and follow through on all issues
  • Honesty and integrity
  • Team player: ability to work with others at all levels
  • Patience and ability to show empathy to customer needs
  • Working knowledge of all Microsoft Office products as well as
  • Crystal Reports

  ABILITIES

  • Multitask with competing priorities
  • Work cooperatively within a team environment
  • Some moderate lifting

  Physical Requirements:

  Physical Activities

  • Occasionally remaining in a stationary position, often standing, or sitting for prolonged periods of time.
  • Constantly communicating with other in exchange for information
  • Occasionally repeating motions that may include the wrists, hands, and/fingers.
  • Constantly assessing the accuracy, neatness, and thoroughness of the work assigned.

  Environment Conditions

  • No adverse environmental conditions expected.

  Physical Demands

  • Sedentary work that primarily involves sitting/standing.

  Benefits

  Medical, Dental, Vision, and Prescription

  Flexible Spending Account (FSA) options for

  Medical and Dependent Care

  Paid Time Off (PTO), Floating Holidays (FH)

  Paid Holidays

  401(k) Plan with Company Match

  Company Paid Life Insurance

  Voluntary Life Insurance

  Short- and Long-Term Disability

  Professional Development

  Tuition Reimbursement

  Annual Incentive Plan (AIP)

  Referral Bonuses

  Paid Volunteer Community Service Day

  Tobacco and Drug-Free Campuses

  Employee, family, and friend’s discount

  Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

• About the company

  At Rinnai, our passion for constant improvement drives us to create incredibly innovative products for both home and commercial use. Discover why millions of families rely on their Rinnai tankless water heater and home heating gas appliances for total ...

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