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Job Description
- Req#: 20704
- Handle incoming calls from property owners, contractors or sales employees.
- Open, maintain and update claim files.
- Prepare customer letters.
- Conduct timely follow ups with internal and external customers as necessary.
- Provide support to Sales employees and GAF Inspectors.
- Accurately assess proposed settlements through the correct application of the applicable warranty.
- Seek timely and accurate authority for payments in excess of assigned authority through the Warranty Claims Supervisor or Manager.
- Effectively communicate claim information and recommendations for resolution to all levels of management.
- Handle customer issues and disputes in an effective manner with a minimum of supervision.
- Ensure that the proper requests for information are distributed on a timely basis and that results from the laboratory, inspections or claim committee sessions are quickly and effectively communicated with all applicable parties to the claim.
- Schedule roofing inspections and meetings with internal and external customers.
- Provide department support for absences, assist on special projects and general office duties.
- Perform other duties as assigned.
- An Associates' or Bachelor’s degree preferred.
- Minimum of two years’ experience in a customer service environment is required with a preference for any background in the insurance industry, working with contractors or in a roof related field being a plus.
- Proficient in Google Business Suites or Microsoft Business Suite.
- Basic knowledge of standard roofing concepts and practices.
- Solid Math skills.
- Advanced telephone skills.
- Intermediate negotiation skills.
- Advanced verbal and written communication skills.
- Advanced listening skills with an ability to fully understand the complexity of a problem and the ability to offer good solutions by providing a high level of customer satisfaction.
- Ability to multitask, work effectively with a team and possess the talent to provide contributions as a team member is an essential requirement.
- Excellent organizational skills and attention to detail.
- Intermediate Problem Solving and creative thinking skills.
- We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
- Our Family-Building benefits support the many different journeys to fertility and parenthood.
- Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
- Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.
- Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.
- We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.
Job Description:
Introduction
At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
Team Overview
The Warranty Claims Examiner is a critical team member of our Residential Warranty Claims team. This position is based in our Corporate Office in Parsippany, NJ.
Summary
The Warranty Claims Examiner will be responsible for interfacing with all levels of management and customers addressing questions regarding terms and conditions of applicable warranties, warranty settlements and product information. This position will report to a Warranty Claims Supervisor.
Essential Duties
Under This Roof, We Require
Under This Roof, We Also Value
How We Protect What Matters Most
GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).About the company
GAF is a manufacturing company based in Parsippany, New Jersey, that has roots dating back to the late 19th century.