Ford Motor Company
Warranty Claims Specialist
This job is now closed
Job Description
- Req#: 29421
- Claims assessing across the globe for the assigned commodity
- Capacity utilization of 100% for the assigned commodity
- Maintain claim mix proportionate to intake in the respective commodity
- Maintain quality of 98% for the assigned commodity
- Identify concerns during assessment to discuss with Leads for further improvement in claim controls
- Inputs to standardize the assessing steps / rules / practices / cost opportunities across the globe
- Commodity based recommended trainings in STARS/Warranty trainings in wingspan as suggested by the Leadership team
- Check SharePoint and action market queries with in a day
- Candidate should have worked in Car/Truck Dealership as Service Technician for at least 3 – 4 years, required hands on experience in servicing / diagnosing / testing various customer complaints and ability to fix the concern through proper standard operating procedure like following workshop manual, technical bulletin etc.,
- Candidate may have additional Service role experience like technical supervisor, Service advisor, Floor supervisor etc., is preferred
- Candidate should have proficiency in terms of reading the publications, understand and apply it for claims assessing
- Claims assessing across the globe for the assigned commodity
- Capacity utilization of 100% for the assigned commodity
- Maintain claim mix proportionate to intake in the respective commodity
- Maintain quality of 98% for the assigned commodity
- Identify concerns during assessment to discuss with Leads for further improvement in claim controls
- Inputs to standardize the assessing steps / rules / practices / cost opportunities across the globe
- Commodity based recommended trainings in STARS/Warranty trainings in wingspan as suggested by the Leadership team
- Check SharePoint and action market queries with in a day
Major Responsibilities:
Qualifications
Candidate Profile
EXPERIENCE: 3-6 years’ experience in Automobile dealership preferably experienced at warranty data processing. SKILLS: Good communicator with good interpersonal skills, Technical diagnostic skills or Basic technical, Warranty background, Computer literacy, Flexibility WORKING RELATIONSHIPS: The ability to perform well within a team or on your own. Polite and a good communicator. To assist others within the team as and when required SUPPORT Training and development for role as and when required Job role requirement for candidates in marketplace
Responsibilities
Major Responsibilities:
About the company
Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation.
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