• Job Description

  Req#: R-2023-580

  Company:

  Finning Canada

  Number of Openings:

  1

  Worker Type:

  Permanent

  Position Overview:

  Join the Finning family! The Warranty Technician is responsible for interpreting technical information in service reports and related repair documentation. As the Warranty Technician, you will audit associated work order repair charges prepare, create, submit, and manage warranty claims to applicable suppliers and / or manufacturers.
  
  The ideal candidate possesses related warranty experience and have a solid understanding of Service Department processes and procedures. Opportunity for Flex-Work for right candidate.
  
  We look forward to you joining our team!

  Job Description:

  • Review Finning, Caterpillar, and Non-Caterpillar warranty coverage’s
  • Identify warranty registration discrepancies and notify the appropriate personnel
  • Review and audit general line and non-Caterpillar branch warranty claim submissions
  • Create and submit warranty and goodwill claims to manufacturers and/or suppliers
  • Liaison with manufacture/supplier, warranty, engineering, and service personnel on all aspects of warranty, goodwill, and parts marketing programs
  • Provide warranty and goodwill/policy training of branch service personnel on an ongoing basis
  • Provide a consultation service for Finning branches seeking advice about warranty or goodwill
  • Responsible for auditing work orders to ensure qualifying charges flow to the correct warranty or policy accounts
  • Responsible for returning non qualifying warranty or policy charges to the submitting branch
  • Pioneer new claiming procedures as new situations dictate

  Qualifications:

  • Relevant trade ticket preferred (Automotive, heavy duty on or off road)
  • 2+ years’ experience in a similar capacity
  • Self starter with strong attention to detail and analytical skills
  • Machine product knowledge
  • Knowledge of Finning and CAT warranty systems, exchange parts systems, Service department procedures, and Scheduled Oil Sampling system would be considered an asset
  • Understanding of technical analysis for warranty interpretation
  • Proficient with MS Office (Word/Excel and Outlook), familiarity with DBS would be beneficial
  • Self-motivated and ability to work with minimal supervision
  • Strong team player
  • Strong organizational, prioritization and time management skills
  • Demonstrated excellent interpersonal, verbal, and written communication skills
  • Confident working in a fast-paced work environment addressing high work volumes

  Note:

  • This position is based out of our Surrey office location
  • Permanent, full-time role
  • Competitive salary, pension, and benefits
  • Employee Share Purchase Plan and RRSP options
  • Paid vacation
  • Training opportunities to learn about Caterpillar equipment

  W e are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

• About the company

  Finning is your local dealer for Cat equipment, machines, power systems, and technology solutions. Select a location to learn about products and services in your country.

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