Watch Officer (Dayshift) (6AM - 6PM)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

What You’ll Get to Do:

The Enterprise Watch Officer, a critical member of our organization, will monitor and coordinate operational activities, ensuring timely response and remediation of detected or reported issues. The Watch Officer will be responsible for central point network management throughout the Department; this includes the monitoring, coordination, notification, remediation, and tracking of cases leading to the resolution of incidents. The selected candidate should be prepared to work a 12-hour permanently assigned shift. The Watch Officer operates in a 24/7 environment, requiring vigilance and the ability to respond effectively to issues, incidents, and emergencies.

More About the Role:

• Job Duties and Responsibilities:
• Leverage technical background to guide troubleshooting and incident management of technicians responsible for troubleshooting/resolving the issue.
• Manage a team responsible for centralized monitoring and alerting capability, providing automated insight into the end-user experience.
• Provide information and status updates to leadership on priority issues and enterprise-wide outages.
• Work with the assigned team to identify when multiple calls are being placed for the same incident to roll up into a master ticket.
• Complete shift turnover and brief next shift on operational activities.
• Ensure the team escalates all issues unresolved at a Tier 2 level to Tier 3 to appropriate parties.
• Provide clear and concise updates to stakeholders during incidents.
• Generate regular reports on network issues, incidents, and resolutions.
• Keep track of Service Provider Maintenance and report as needed.
• Act as an escalation point for operations.
• Provide on-call support as needed.
• Monitor network performance using various network management tools.
• Initiate and coordinate incident resolution efforts involving appropriate teams.
• Escalate incidents to higher-level support or management as necessary.
• Conduct in-depth troubleshooting of network-related problems.
• Collaborate with technical teams to identify root causes and implement solutions.
• Maintain documentation and provide detailed reports on resolutions.
• Conduct in-depth troubleshooting of network-related problems.
• Collaborate with technical teams to identify root causes and implement solutions.
• Generate regular reports on network performance, incidents, and resolutions.
• Contribute to developing standard operating procedures (SOPs), KPIs, and reporting Matrix.
• Maintain accurate and up-to-date documentation of network configurations and procedures.
• Generate regular reports on network performance, incidents, and resolutions.
• Contribute to the development of standard operating procedures (SOPs).

You’ll Bring These Qualifications:

• Ability to support, oversee, and lead a team of Network engineers and other support staff as assigned.
• Ability to obtain a DoD secret Clearance / An active DoD Secret clearance.
• 6+ Years of relevant experience (bachelor’s degree in a relevant field may be substituted for 5+ years of relevant experience).
• 3+ years of leadership experience.
• Must have documented 3+ years of routing/switching experience in an operational support capacity within a Wide Area Network (WAN) with:
• Knowledge of networking fundamentals.
• Familiarity with cloud networking and virtualization technologies.
• Understanding of ITIL service delivery concepts.
• Experience working in a Network Operations Center (NOC) or Security Operations Center (SOC).
• Previous experience in a mission-critical or emergency response environment. Ability to work in a fast-paced, 24/7 operational environment.
• Excellent problem-solving and troubleshooting skills.
• Working knowledge of ServiceNow; creating, updating, and closing tickets.
• Excellent verbal and written communication.
• Ability to provide clear, concise briefings and reports to senior-level executives and staff.

These Qualifications Would be Nice to Have:

Desired Skills:

• Network+
• ITIL Foundations
• CCENT
• Security+

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.