• Job Description

  Req#: R-15955959

  Empowering Africa’s tomorrow, together…one story at a time.

  With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

  My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

  Job Summary

  • A member of the Wealth Team responsible for Relationship Management, Sales and Business Development of a portfolio of Global Wealth clients, building long-term relationships founded on efficient and reliable support.
  • Required to retain and increase revenue generation from existing clients whilst also growing the portfolio by identifying possible cross-selling opportunities and winning new business.
  • Outstanding relationships with Business intermediaries such as Management Companies, Real-estate agents, Assets Management Companies, Legal Firms, Promoters & various Government Agencies.
  • Responsible for an allocation of specific Wealth STP targets, and contribution towards Wealth as a whole.
  • Ensure end-to-end delivery of a best-in-market client service from Absa Mauritius, engaging and working with key stakeholders where necessary.
  • Market the Bank’s full range of products and services to the underlying client portfolio, using presentation skills where appropriate.
  • Demonstrate a very good understanding of the Global Business, Offshore Financial Services Industry and Mauritius as an International Financial Centre (‘IFC’), including a good understanding of Trusts, Global Business Companies, Foundations, and Domestic Companies amongst others.
  • To understand and speak knowledgeably in respect of the Mauritius International Financial Centre’s advantages in relation to Wealth.
  • To be fully aware of external Regulatory & Legal requirements, and internal Policy, Risk and Controls environment and adhere to all related guidance and processes.
  • Represent Absa Wealth at conferences, industry gatherings, and real-estate roadshows.
  • To monitor credit as per Absa Framework.

  Job Description

  Accountability

  Sales & Service

  • To act as primary point of contact & be able to maintain, manage and grow the portfolio.
  • Deliver objectives set primarily to achieve STP targets in respect of both income, balance sheet, impairment and costs while building appropriate client/customer commercial culture based on consistent behaviors aligned to Absa values.
  • Maintain regular contact with existing Wealth clients with visits on a regular period and periodic overseas travel.
  • Ability to attract new Wealth businesses by regular overseas marketing trips within the region and use of personal network to develop this market segment.
  • Conduct annual and if appropriate, interim reviews of clients borrowing facilities and non-borrowing clients.
  • Manage customer complaints for a continuous improvement of the level of service
  • Ensure continued synergy with other Absa entities
  • Arrange & undertake product presentations where appropriate.
  • Build a strong relationship within client organisation, typically with key people, developing a detailed understanding of their needs and drivers.
  • Leverage relationships and/or reciprocal business flows to enhance sales opportunities and manage their expectations.
  • Respond to a broad range of problems between clients and the Absa Group and resolve conflicts swiftly.
  • Gather all the required KYC information that is needed to prepare and assess account opening applications.
  • Ensure seamless and consistent client service to delight clients and exceed expectations.
  • Understand the business and strategy of the Absa Group, explain and represent the Group to the client and act as a central point of contact coordination internally.
  • Build good relationships with relevant people across the Absa Group in order to maximise sales opportunities and execution effectiveness.
  • Identify potential partners for strategic initiatives and outsourcing/insourcing initiatives.
  • Generate new and/or increased business across the bank’s product set.
  • Ensure the team adopts best practice service standards agreed with clients and the Group Service Standards are adhered to.
  • Effective portfolio management for monitoring financial performance.

  Accountability

  Research, Planning & Business Management

  Outputs:

  • Ability to devise and implement new strategies to ensure the growth of the Bank’s assets and liabilities in the targeted market segment including investment products.
  • Monitor regular reporting to ensure SLA requirements are complied with.
  • Ensuring compliance and adherence to Absa Group Policies such as Financial crime and Anti-money laundering, Politically Exposed Persons, Financial sanctions and prohibitions, Reputational risk policy, Absa Sanctions policy, Absa correspondent banking policy and any other appropriate policies.
  • Participate in the preparation of short- and medium-term plans to develop the Wealth Business
  • Research, create and follow up on a target list for potential new business.
  • Gather all the required information that is needed to prepare and assess credit applications.
  • Control the quality of the portfolio, using available triggers and adherence to risk management guidelines and policies.
  • The job holder will be responsible for business development both with new clients and with existing clients where they are expected to increase “Wallet Share”.

  • Responsible for monitoring financial press and market/government publications for market information.

  • Identify longer-term product trends and position Absa in both product and relationship terms to deliver solutions to the client.

  • Establish and maintain market contacts.
  • Fully involved in periodic reviews as required.

  Mandatory Risk and Control Objective

  Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role

  Accountability

  Administrative & Staff Management

  Outputs:

  • Performance development and day-to-day coaching & development of Business Service Executives.
  • To lead, manage, motivate, and develop a team of support staff, including identifying a suitable successor.
  • Identify and assist to grow Talent potential within the team.

  Technical skills / Competencies

  • Good knowledge of Financial Analysis & Lending skills

  • Good knowledge of the financial services industry and any other skill will be highly value-added
  • Good knowledge of the products and services
  • Good knowledge of AML and KYC-related issues – client onboarding and monitoring
  • Good leadership skills including people management
  • Good communication and listening skills
  • The ability to explain complex information clearly and simply
  • Proven ability in marketing techniques
  • Good team player
  • Positive attitude
  • Good operational skills
  • High-level negotiation skills – for new business

  • High-level adaptive presentation skills – for new business
  • Ability to work under pressure and deliver on tight deadlines
  • Strong IT literacy skills
  • Good training skills

  • A thorough expertise of the full range of investment and banking products and services
  • Detailed knowledge of procedures and regulations and ability to ensure both ABML and its clients adhere to the Service Level Agreement.

  Knowledge, Expertise and Experience

  Essential

  • A detailed knowledge of Wealth set of products as well as a broad understanding of products available in Absa.
  • For complex products, will have a detailed knowledge of the requirements of the more sophisticated clients.
  • Sound knowledge of treasury products and operations.
  • A detailed understanding of country and group credit risk policies & guidelines.
  • Good knowledge of local legislation & guidelines relating to the banking industry.
  • Good interface with the local regulatory authorities, internal & external auditors and legal community.
  • Compliance with Absa Group KYC policies and operations manual.
  • Money Laundering - General familiarity to ensure appropriate investigation and best practice is observed.

  • Treasury and Payment Services - General familiarity to ensure best practice is observed.

  • An understanding of ABML/Mauritius role as a booking centre for regional clients, and associated risk/process knowledge would be an advantage.
  • Create healthy relationships between peers and internal/external stakeholders.

  Preferred

  Degree with 9 years relevant banking experience at the managerial level or Master’s degree with min 5 years relevant experience at the managerial level or the equivalent of 12 years bank related experience.

  Education

  Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

• About the company

  Absa Group Limited, and originally Amalgamated Banks of South Africa, is a South African-based financial services group, offering personal and business banking, credit cards, corporate and investment banking, wealth and investment management, as well a...

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