• Job Description

  Req#: C9273-25-0159?language=en&page=27&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen for an administrator with previous supervisory experience to join the Accident & Emergency service at Moorfields Eye Hospital, supervising the admin team at the weekends and Mondays (including bank holidays).

  The working pattern for this part-time role is:

  Saturday & Sunday Variable shifts between 08:00-19:00- shifts allocated on a rota basis according to department needs

  Monday 13:00 -21:00(including bank holidays)

  The post holder will support the administrative team to provide a comprehensive and efficient reception and administration service. Effective communication, attention to detail and excellent customer service principles are essential skills required for this role.

  The successful candidate will have the opportunity to develop leadership skills through the internal learning and development programme.

  Main duties of the job

  Provide comprehensive and efficient reception and administration service both in person and virtually for video consultations.

  Coordinate work of the A&E coordinators on day to day basis.

  Supervise, train and support A&E coordinators to deliver excellent customer service to patients.

  Overall management responsibility for delegated members of the admin staff.

  Working with service managers to ensure key performance indicators are met.

  Using patient administration systems to manage patient registration, appointment bookings and referrals.

  To be responsible for ensuring high standards of data entry and quality are achieved and sustained across the service.

  To provide cross-cover within the supervisor team when required.

  Liaise with teams across the hospital network to resolve patient queries.

  About us

  Based in the vibrant and fast developing high tech quarter centred around City Road, Hoxton and Shoreditch, we have:

  • A lively working atmosphere
  • Easy and quick transport links
  • Affordable housing in the coolest new developments right on the doorstep
  • Career development opportunities for staff at all levels
  • A range of attractive benefits that include eye care, generous holidays, and an excellent pension scheme.

  Details

  Date posted

  16 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £19,166.40 to £20,962.20 a year Per Annum, Including HCAS, Pro Rata as Part Time

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  273-DC-6915215-A

  Job locations

  City Road

  City Road

  London

  EC1V 2PD

  
  

  Job description

  Job responsibilities

  Please see the job description for full details of the role and responsibilities for this post.

  To provide supervision and support to the A&E co-ordinators within the relevant clerical team on a day-to-day basis.

  To provide effective clinic and A&E reception management, reducing over-booking of clinics and helping to ensure a positive experience for patients.

  To provide a professional, comprehensive and efficient reception and administration service to the Trusts General Ophthalmology (Primary Care) and Urgent Care clinics and A&E services based at Moorfields Eye Hospital, City Road.

  To promote a positive image of the trusts services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.

  To be responsible for ensuring high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.

  To ensure adherence to the Trusts Access Policy at all times.

  To work as part of a service team and provide cross- cover as and when required.

  To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face-to-face where possible.

  Job description

  Job responsibilities

  Please see the job description for full details of the role and responsibilities for this post.

  To provide supervision and support to the A&E co-ordinators within the relevant clerical team on a day-to-day basis.

  To provide effective clinic and A&E reception management, reducing over-booking of clinics and helping to ensure a positive experience for patients.

  To provide a professional, comprehensive and efficient reception and administration service to the Trusts General Ophthalmology (Primary Care) and Urgent Care clinics and A&E services based at Moorfields Eye Hospital, City Road.

  To promote a positive image of the trusts services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.

  To be responsible for ensuring high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.

  To ensure adherence to the Trusts Access Policy at all times.

  To work as part of a service team and provide cross- cover as and when required.

  To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face-to-face where possible.

  Person Specification

  Education / Qualification

  Essential

  • Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
  • NVQ Level 4 in administration / customer service or demonstrable equivalent level of knowledge and experience

  Desirable

  • Evidence of continuing education and development

  Experience

  Essential

  • Experience of effectively supervising a team
  • Experience of working in a busy and demanding customer facing role
  • Administrative experience

  Desirable

  • Experience of working in a healthcare setting
  • Experience of using a patient administration system
  • Knowledge of HR processes (eg sickness and performance management)

  Knowledge / Skills

  Essential

  • Proficient in the use of MS Office IT software packages (eg MS Excel, Word).
  • Ability to develop, lead and motivate staff in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
  • Excellent oral and written communication, negotiation and interpersonal skills
  • Excellent organisational skills, including the ability to prioritise the workload of the team and one's self.
  • Effective customer service delivery
  • Ability to use initiative to deal with unforeseen problems as they occur

  Person Specification

  Education / Qualification

  Essential

  • Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
  • NVQ Level 4 in administration / customer service or demonstrable equivalent level of knowledge and experience

  Desirable

  • Evidence of continuing education and development

  Experience

  Essential

  • Experience of effectively supervising a team
  • Experience of working in a busy and demanding customer facing role
  • Administrative experience

  Desirable

  • Experience of working in a healthcare setting
  • Experience of using a patient administration system
  • Knowledge of HR processes (eg sickness and performance management)

  Knowledge / Skills

  Essential

  • Proficient in the use of MS Office IT software packages (eg MS Excel, Word).
  • Ability to develop, lead and motivate staff in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
  • Excellent oral and written communication, negotiation and interpersonal skills
  • Excellent organisational skills, including the ability to prioritise the workload of the team and one's self.
  • Effective customer service delivery
  • Ability to use initiative to deal with unforeseen problems as they occur

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Moorfields Eye Hospital NHS Foundation Trust

  Address

  City Road

  City Road

  London

  EC1V 2PD

  
  

  Employer's website

  https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)

  Employer details

  Employer name

  Moorfields Eye Hospital NHS Foundation Trust

  Address

  City Road

  City Road

  London

  EC1V 2PD

  
  

  Employer's website

  https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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