• Job Description

  Req#: 530392

  Job Summary

  Reporting to the Director of Student Outreach and Recruitment, the Welcome Center Operations Specialist and Admissions Counselor is primarily responsible for the Welcome Center coordination related to the recruitment, advising, and admissions of undergraduate students in support of the Enrollment Management Plan of San José State University (SJSU). In collaboration with the Enrollment Management units and various University offices, the incumbent assists in the recruitment process of prospective high school and community college students. This position plays a key role in ensuring the historical and excellent reputation of the university is preserved. The Welcome Center Operations Specialist and Admissions Counselor leads the work of up to 20 Student Ambassadors who provide primer tours and admission presentations to more than 20,000 visitors to SJSU annually. This position assists with pre-admissions counseling, attending recruitment events and the development of communication plans and marketing initiatives using technical software and social media. As a representative for San Jose State University, this position maintains a high level of expertise in requirements, processes, and regulations to facilitate quality customer service and advising in supporting students’ decisions to apply and attend SJSU.

  Key Responsibilities

  • Primary contact for the Welcome Center which supports more than 20,000 visitors annually
  • Oversees the Student Ambassador Program which entails campus tour training, providing professional development opportunities, running weekly or monthly student staff meetings, scheduling, administering the mentoring program and providing work direction along with assisting the Director in the hiring of Student Ambassadors
  • Provides customer services to prospective students, families, campus visitors, faculty and staff
  • References databases and online resources to retrieve up-to-date information regarding the CSU, SJSU, academic colleges, and admissions
  • Provides bi-annual performance evaluations of all student ambassadors in conjunction with the Director
  • Develop and implement personalized tour/s for each prospective student and their family (e.g. VIP tours, confirmation email with parking pass etc.
  • Applies CSU policies and procedures for admissions and impaction as well as SJSU’s academic policies and procedures to individual situations
  • Maintains knowledge of Enrollment Management policies and procedures
  • Develops and maintains updated knowledge base of application and admission policies and procedures Interprets federal, state, and CSU admission eligibility criteria and follows established office practices
  • Explains the admission process from the point of application to My SJSU account activation to the point of enrollment. Reliably and accurately communicates this process using a variety of media to students, parents, and campus community members
  • Assists SOAR recruiters/admissions counselors with specific recruitment events ranging from middle school, high school or community college targeted student groups
  • Attends specific college fairs, high school college nights, transfer days and specific recruitment yield events when needed

  Knowledge, Skills & Abilities

  • Ability to communicate with constituents in a professional and respectful manner
  • Ability to compose and appropriately format correspondence and reports
  • Excellent oral and written communication skills
  • Excellent customer service and public relations skills
  • Ability to learn to evaluate data and make verbal or written presentations based on the data
  • Knowledge of technology and software applications such as: Visit Days, Anthology, other CRM platforms, OnBase, PeopleSoft, Filemaker, Adobe, Microsoft, and Apple
  • Ability to perform accurately in a detail-oriented environment
  • Ability to attend trainings and professional development opportunities in order to maintain knowledge of current technology and best practices
  • Ability to navigate Vimeo and YouTube with regards to uploading videos
  • Ability to stay current in Social Media environments
  • Ability to train student staff in areas such as: professional development, customer service, presentation skills, and business operations
  • Ability to stay current on all admissions requirements and processes to act as a liaison to all student ambassadors
  • Ability to formulate daily, weekly, monthly, bi-annual, and annual reports for internal and external use
  • Ability to maintain confidentiality and appropriately handle sensitive communications with students, parents, employees and external agencies
  • Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible
  • Ability to travel on a need basis, independently off campus to various community college and/or high school sites for recruitment events and presentation visits. Valid driver’s license is required
  • Ability to establish partnerships through the university community and outside constituents
  • Ability to work evenings and weekends during peak recruitment season

  Required Qualifications

  • Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related
  • Three years of progressively responsible professional student services and/or higher education work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling

  Preferred Qualifications

  • Bachelor’s Degree
  • Strong written and verbal communication skills
  • Experience in event coordination planning and community outreach
  • Experience providing customer service in a high volume office setting or student services environment
  • Experience advising and counseling students individually and in groups
  • Experience leading or supervising student workers or student interns/ assistants
  • Experience working with database and/or CRM systems (PeopleSoft, Filemaker, Slate, Salesforce etc.), social media, video and other mass communication methods

  Compensation

  Classification: Student Service Professional III
  Anticipated Hiring Range: $5,025/month - $5,500/month
  CSU Salary Range: $5,025/month - $7,159/month
  
  San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

  Application Procedure

  Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

  All applicants must apply within the specified application period: August 11, 2023 through August 27, 2023. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

  Contact Information

  University Personnel
  jobs@sjsu.edu
  408-924-2252

  CSU Vaccination Policy

  The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

  Additional Information

  Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
  
  The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
  
  SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
  
  All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

  Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

  Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

  Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

  Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

  Equal Employment Statement

  San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

• About the company

  The California State University is a public university system in California.

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