The opportunity

This role is delivering the highest standards of service for all the guests and ensuring that all visitors are greeted and made to feel welcome.

We are hiring an ambitious and forward-thinking welcome host to join our established and growing team in the UK.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be the best candidate for this role or another role within our organisation. We are also open to discussing part time, flexible, and hybrid working options if suitable within the role. Should you require any adjustments to assist during the application/hiring process please advise us.

Your responsibilities will include:

• Being actively participate in all areas of the IFS Cloud Cable Car terminals managed by the Front of House team; entrance to the Terminals, gate-line, platform, ticket office and other external locations.

• Maximising sales targets, contributing to an increase in sales of the value for money tickets and packages: round trips, river joint tickets, VIP fast track, retail and any other packages to be introduced to the Cable Car.

• Being proactive in ensuring any guest complaints are dealt with immediately with a can-do approach ensuring that they leave satisfied.

• Working constantly towards achieving a 5-star level of customer service.

• Providing accurate information to guest queries, fare pricing, local transport links and places of interest in the surrounding area.

• Ensuring a constant high level of personal presentation and that the uniform standards are always adhered to.

• Handling cash record, confident and in line with the financial procedures and till reconciliation, consistent in adhering to the IFS Cloud Cable car cash handling policy.

• Attending all training sessions to improve/refresh knowledge and gain a strong understanding of policies and procedures.

• Aiding the guest experience manager in organising paperwork and photocopying, maintaining stationary/ ticket supplies in the ticket office, safe counts and financial checks and other requirements within reason.

• Assisting the group bookings department by checking daily the days groups due to arrive, completing a group boarding pass and preparing marketing material.

• Providing assistant in the Cable Car experience café, virtually reality, teddy mountain.

About you

You have recognised qualification. You have experience as a welcome host. You have experience leading or training team members. You have strong numerical and cost reporting skills.

You are digitally savvy, can build lasting client relationships and lead strong, motivated teams. You will be hungry to grow your career and enjoy the opportunities Mace has to offer.

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