• Job Description

  Req#: 35629

  Date Posted: 01/15/2024
  Req ID: 35629
  Faculty/Division: UofT Mississauga
  Department: UTM: Dept of Recreation, Athl & Wellness
  Campus: University of Toronto Mississauga (UTM)
  Position Number: 00033067

  Description:

  About us:
  
  The university’s second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study. Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.
  
  Your opportunity:
  
  The Department of Recreation, Athletics & Wellness believes that healthy students are successful students. We believe that by contributing to a student's wellbeing we contribute to a student's academic success. Exciting opportunities are found throughout this department, whether developing community engagement through sport, awareness of wellness and recreation, or creating an accessible environment for all students to engage in physical activity. Come and join us in our goal of building a healthy and engaged campus.
  
  The Welcome Services Representative provides prompt and courteous customer service in a fast paced team-oriented environment. The incumbent assists members with registration/sales, locker rentals and equipment lending. The incumbent provides access control to the facility, answers facility and program questions and maintains the facility and equipment in good working order. The incumbent provides guidance and direction to casual staff in use of the registration system, ensuring the facility and equipment is in good working order and that activities, games and events are set up.
  
  Your responsibilities will include:

  • Acting as the first point of contact for general enquiries
  • Providing detailed information on processes,policies, and procedures
  • Fostering cooperative working relationships with a wide variety of internal and external contacts
  • Troubleshooting and resolving routine issues
  • Processing registrations
  • Keeping well-informed on programs, services and facilities

  Essential Qualifications:

  • Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
  • Minimum three years of related experience providing front-line customer services, preferably in a University or College Athletic department.
  • Experience with registration software (e.g. Fusion) and Point-of-Sale, Excel, Word Processing, internet and email.
  • Knowledge of an athletic environment/facility and athletic programs required.
  • Excellent communication and organizational skills.
  • Ability to work in a fast paced, multi-tasked environment.
  • Excellent interpersonal skills and a proven ability and desire to work in a direct customer service environment and to participate effectively within a team. Excellent interpersonal skills and a proven ability and desire to work in a direct customer service environment and to participate effectively with a team.

  
  Assets (Nonessential):

  • Knowledge of UTM campus and facilities.
  • CPR & First Aid Certification

  
  To be successful in this role you will be:

  • Approachable
  • Courteous
  • Organized
  • Patient
  • Possess a positive attitude
  • Team player

  Closing Date: 01/23/2024, 11:59PM ET
  Employee Group: USW
  Appointment Type: Budget - Continuing
  Schedule: Monday to Friday 7:00am-3:15pm
  Pay Scale Group & Hiring Zone:
  USW Pay Band 09 -- $65,407 with an annual step progression to a maximum of $83,646. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
  Job Category: Student Services
  Recruiter: Jessica Halteh

  Lived Experience Statement
  Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

  This role is not currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline

• About the company

  The University of Toronto is a public research university in Toronto, Ontario, Canada, located on the grounds that surround Queen's Park.

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