• Job Description

  Req#: B0343-25-0022?language=en&page=865&sort=publicationDateDesc

  Job summary

  Could you make a real difference to patients and their families at the end of life?

  Do you want to join the St Leonard's Hospice Team increasing the reach of our palliative care services across the local community?

  We are recruiting two Wellbeing Coordinators to join the Hospice's Wellbeing & Outreach Team to increase the reach of our palliative care services across all demographics of the local population, helping to ensure that our services meet the needs of the community.

  This is a full-time position working 37.5 hours per week between office working hours , Monday to Friday , for a fixed period of 2 years.

  Main duties of the job

  The main duties of these roles will be to:

  • Create and maintain strong relationships with external organisations, community groups to raise awareness
  • Continue to improve St Leonards understanding of the community we serve and bring back the voice of the community
  • Help break down barriers to accessing palliative care services

  Our ideal candidates will:

  • Have experience of providing face to face support to individuals or families in a care or support setting
  • Have excellent interpersonal skills and be able to be sensitive and empathetic
  • Be approachable, honest and trustworthy
  • Be able to deliver multiple priorities simultaneously and to a timeline

  As this role will involve joining community groups, it is essential for you to have a driving licence and drive your own car.

  What we can offer you in return:

  • An opportunity to make a difference
  • Generous annual leave entitlement of up to 41 days
  • Attractive pension schemes
  • Extensive employee discounts on shops, holidays and lifestyle choices
  • Free on-site parking
  • A supportive and friendly working environment
  • Training and development opportunities

  About us

  Our mission is to provide excellent care and support to those living with life-limiting illness and to the people they care about, to enrich their lives and to contribute to the ongoing development of end-of-life care. We do this by placing our patients at the centre of everything we do, and through involving patients and their families in all decisions regarding their care.

  We can only achieve this with the help of our amazing colleagues, by developing and recognising their contribution, and by sharing our knowledge and skills through education, audit and research.

  We do not have sponsorship status and therefore all our offers are made conditional upon our candidates submitting evidence of their right to work in the UK in conjunction with our other pre-employment checks.

  Details

  Date posted

  06 May 2025

  Pay scheme

  Other

  Salary

  £24,210 to £25,823 a year

  Contract

  Fixed term

  Duration

  2 years

  Working pattern

  Full-time

  Reference number

  HG1304750MaiWC

  Job locations

  St Leonard's Hospice

  185 Tadcaster Road

  York

  North Yorkshire

  YO24 1GL

  
  

  Job description

  Job responsibilities

  To work within the Wellbeing & Outreach team and alongside other internal teams to increase the reach of our palliative care services across all the demographics of the local population, helping ensure the service meets those peoples ongoing needs.

  To understand the voice of the community and those with lived experience and bring the learning back to the organisation.

  Main duties and responsibilities

  • Create and maintain strong relationships with external organisations, community groups and community members to raise awareness of existing services.
  • Build connections and relationships with community groups, voluntary groups, faith organisations within the local area.
  • Continue to improve St Leonards understanding of the community we serve and bring back the voice of the community and those with lived experience to the organisation.
  • Act as a service user advocate and facilitator to resolve issues that may be perceived as barriers to care by providing information and support to the local community.
  • Receive highly complex and demanding information and deal with distressing situations in a sympathetic, calm and supportive manner. Escalating issues to the correct services or other health care professionals where appropriate.
  • Support referrals to the Hospices clinical services.
  • Support Wellbeing & Outreach groups such as: Wellbeing Hubs, bereavement groups, disease specific socials and one to one support to service users on a virtual caseload.
  • Be responsible for working alongside and/or supporting volunteers within the team.
  • Manage day to day administrative functions of the service e.g. arranging of meeting/diaries and incoming post. Use a degree of initiative, prioritising workload and reviewing work practices in accordance with service development.

  Job description

  Job responsibilities

  To work within the Wellbeing & Outreach team and alongside other internal teams to increase the reach of our palliative care services across all the demographics of the local population, helping ensure the service meets those peoples ongoing needs.

  To understand the voice of the community and those with lived experience and bring the learning back to the organisation.

  Main duties and responsibilities

  • Create and maintain strong relationships with external organisations, community groups and community members to raise awareness of existing services.
  • Build connections and relationships with community groups, voluntary groups, faith organisations within the local area.
  • Continue to improve St Leonards understanding of the community we serve and bring back the voice of the community and those with lived experience to the organisation.
  • Act as a service user advocate and facilitator to resolve issues that may be perceived as barriers to care by providing information and support to the local community.
  • Receive highly complex and demanding information and deal with distressing situations in a sympathetic, calm and supportive manner. Escalating issues to the correct services or other health care professionals where appropriate.
  • Support referrals to the Hospices clinical services.
  • Support Wellbeing & Outreach groups such as: Wellbeing Hubs, bereavement groups, disease specific socials and one to one support to service users on a virtual caseload.
  • Be responsible for working alongside and/or supporting volunteers within the team.
  • Manage day to day administrative functions of the service e.g. arranging of meeting/diaries and incoming post. Use a degree of initiative, prioritising workload and reviewing work practices in accordance with service development.

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE standard (Maths & English or equivalent

  Communication

  Essential

  • Proven interpersonal skills
  • Ability to be sensitive and empathetic
  • Ability to communicate at all levels within the hospice

  Other

  Essential

  • Be prepared to assist with Hospice fundraising activities
  • Current driving licence and access to a vehicle for work purposes
  • Flexible approach to hours of work

  Desirable

  • Knowledge of local area

  Experience

  Essential

  • Excellent written and verbal communication
  • Organisational skills
  • Ability to deliver multiple priorities simultaneously and to a timeline.
  • Excellent listening and problem solving
  • Experience of providing face to face support for individuals or families in a care or support setting

  Desirable

  • Palliative care experience.
  • Experience collaborating with teams delivering projects within diverse or minority communities.
  • Experience of working independently and remotely
  • Experience of networking and building positive relationships
  • Understanding of public health in palliative care and the ethos of compassionate communities
  • Knowledge of the grief process

  Personal

  Essential

  • Work confidently and with discretion
  • Self motivated
  • Enthusiasm
  • Ability to cope under pressure
  • A commitment to hospice care and to have a philosophy and concept of hospice care
  • Honest, trustworthy, reliable and punctual
  • Approachable, team player
  • Experience of providing non judgemental, non discriminatory support, respecting diversity and life choices.
  • Proactive, assertive and confident
  • Self motivated and able to work independently without direct supervision

  IT

  Essential

  • Good basic IT skills
  • Knowledge of Microsoft applications (Word, Excel, Powerpoint, Outlook)

  Desirable

  • Experience of using SystmOne

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE standard (Maths & English or equivalent

  Communication

  Essential

  • Proven interpersonal skills
  • Ability to be sensitive and empathetic
  • Ability to communicate at all levels within the hospice

  Other

  Essential

  • Be prepared to assist with Hospice fundraising activities
  • Current driving licence and access to a vehicle for work purposes
  • Flexible approach to hours of work

  Desirable

  • Knowledge of local area

  Experience

  Essential

  • Excellent written and verbal communication
  • Organisational skills
  • Ability to deliver multiple priorities simultaneously and to a timeline.
  • Excellent listening and problem solving
  • Experience of providing face to face support for individuals or families in a care or support setting

  Desirable

  • Palliative care experience.
  • Experience collaborating with teams delivering projects within diverse or minority communities.
  • Experience of working independently and remotely
  • Experience of networking and building positive relationships
  • Understanding of public health in palliative care and the ethos of compassionate communities
  • Knowledge of the grief process

  Personal

  Essential

  • Work confidently and with discretion
  • Self motivated
  • Enthusiasm
  • Ability to cope under pressure
  • A commitment to hospice care and to have a philosophy and concept of hospice care
  • Honest, trustworthy, reliable and punctual
  • Approachable, team player
  • Experience of providing non judgemental, non discriminatory support, respecting diversity and life choices.
  • Proactive, assertive and confident
  • Self motivated and able to work independently without direct supervision

  IT

  Essential

  • Good basic IT skills
  • Knowledge of Microsoft applications (Word, Excel, Powerpoint, Outlook)

  Desirable

  • Experience of using SystmOne

  Employer details

  Employer name

  St Leonard's Hospice

  Address

  St Leonard's Hospice

  185 Tadcaster Road

  York

  North Yorkshire

  YO24 1GL

  
  

  Employer's website

  https://www.stleonardshospice.org.uk/ (Opens in a new tab)

  Employer details

  Employer name

  St Leonard's Hospice

  Address

  St Leonard's Hospice

  185 Tadcaster Road

  York

  North Yorkshire

  YO24 1GL

  
  

  Employer's website

  https://www.stleonardshospice.org.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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