• Job Description

  Req#: JR0100376
  Industry: Healthcare Technology
  
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  Why consider this job opportunity:
  - Competitive compensation package with a base pay range of $67,500 - $112,500
  - Comprehensive benefits to support physical, mental, and financial well-being
  - Opportunities for career advancement within the growing healthcare technology organization
  - Chance to work with a team that embodies the principles of iCARE and iLEAD
  - Potential for involvement in innovation initiatives and strategic planning
  
  What to Expect (Job Responsibilities):
  - Manage a team of leaders within the Workforce Optimization (WFO) Department
  - Ensure the team achieves performance goals and meets project timelines
  - Provide monthly performance measurements and evaluations for the team
  - Assist with the development of innovation initiatives and ensure accurate process documentation
  - Serve as first line escalation resolution for team concerns
  
  What is Required (Qualifications):
  - 6+ years of professional experience and 0-2 years of supervisory experience
  - 6+ years of direct experience in workforce management and analytics in a call center environment
  - Experience working with different WFM platforms and ACD technology
  - Understanding of core WFM concepts such as forecasting, scheduling, and real-time management
  - IVR experience and data analysis skills
  - Project management experience
  
  How to Stand Out (Preferred Qualifications):
  - Ability to write reports, presentations, and work instructions/SOPs
  - Strong communication skills and ability to lead meetings and present in front of groups
  - Bachelor's Degree or equivalent experience
  
  #healthcaretechnology #workforceoptimizationmanager #callcenter #analytics #projectmanagement
  
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• About the company

  McKesson Corporation is an American company distributing pharmaceuticals and providing health information technology, medical supplies, and care management tools.

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