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Job Description
- Req#: 25-00165
- Provide support for Windows operating system (OS) upgrade activities (OS support is managed by OIT VM Admin team) to include:
- Submitting new virtual server requests IAW OIT VM Admin Team processes where applicable
- Submitting decommission virtual server requests IAW OIT VM Admin Team process where applicable
- Respond to data calls/action item requests from OIT on an ad hoc basis in relation to ITSM Tool owned servers
- Restart midserver services after server reboots
- Install, configure, and maintain MID Servers and provide troubleshooting support for MID Servers. The MID Servers run on Windows and Linux operating systems.
- Review, investigate and respond to monitoring alerts from monitoring agents on midservers
- Develop and maintain MID Server List that includes: MID Server name, maintenance schedule, instance midserver is used in, parent virtual machine (VM), location of parent VM, parent VM point of contact, applications supported by midserver, midserver IP address, method of midserver monitoring. MID Server List should be updated monthly.
- Restart midservers when needed
- Track, implement, and validate midserver patches and upgrades
- Support ESM on containerization strategy and implementation
- Maintain account credentials for mid servers and non-mail enabled accounts (NMEA) required for managing the movement of data through MID Servers in VA defined password management tool. Request credentials as needed and coordinate activation. VA Platform Administration Lead will audit account credentials on a regular basis.
- Monitor performance daily on the platform against defined key performance indicators (KPIs) and using existing tools Coordinate with VA Platform Administration Lead to provide status updates on an as requested basis for platform performance monitoring activities and outcomes of platform performance monitoring activities.
- Analyze performance to include identifying issues and make recommendations for remediating those issues using existing tools
- Review ServiceNow recommendations and reports, including Health Assessments related to performance issues and improvements. Provide summary of suggestions for addressing issues/improvements on an as needed basis in regularly scheduled architecture meetings.
- Build, maintain, and update Dashboards related to Platform Administration Activities using report and dashboard functionality in ServiceNow on an as needed/as requested basis.
- Maintain the existing CI/CD pipelines that use the Jenkins automation system to move update sets between environments. Make coding changes as required to the Jenkins automation system and to the CI/CD integration.
- Make recommendations for CI/CD pipeline improvements for non-production pipelines and production pipeline(s) to improve efficiencies, increase eligibility for CI/CD releases, and address continual improvement initiatives
- Triage and resolve incidents assigned to the triage groups for the ITSM Tool Platform according to OIT policies, procedures, service level agreements (SLAs), and operational level agreements (OLAs)
- Triage and implement requests assigned to the triage groups for the ITSM Tool Platform according to OIT policies and procedures
Areas that the client is looking for candidate to support:
ServiceNow MID Server Management(Majority of the work):
Install, configure and maintain ServiceNow MID Servers to include:
Performance Monitoring Support:
The Contractor shall provide regular performance monitoring support of the ITSM Tool Platform to include:
Continuous Integration/Continuous Deployment (CI/CD) Pipeline Management:
PLATFORM ADMINISTRATION SUPPORT (As Needed)
Incident and Request Triage Support
The Contractor shall provide incident and request triage support for platform and all product lines and custom applications on the ITSM Tool Platform, which includes user account/login issues, user and data loads, deployment support, and triage/investigation of defects/issues.
- Provide support for Windows operating system (OS) upgrade activities (OS support is managed by OIT VM Admin team) to include:
About the company
RHO is a professional staffing solutions company delivering both permanent and temporary talent. We excel in areas of Technology and Pharmaceutical Staffing.
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