Duties and Responsibilities

The WPE Case Management Assistant, shall perform the following duties and responsibilities under the direct supervision of the IPO:

A. Technical Input/Support

• Ensure the supervision, management, and follow-up of survivors' cases at the level of the safe space but also within the target community.
• Ensure that care activities respects the guiding principles of case management - confidentiality, security, respect for dignity and non-discrimination.
• Ensure compliance of activities with criteria established by the WPE program, using the WPE program quality checklist.
• Collect data on reported cases and ensure the availability of essential information on survivors' needs and necessary tools for medical referral or other necessary services (including post-rape kit, confidential and private places, data sheets, etc.)
• Share a weekly and monthly report of assisted cases with your supervisor.
• Develop action plans with survivors and ensure implementation, follow-up and case closure.
• Maintain good relations internally with program staff and externally with other actors involved in GBV, namely medical providers for monitoring, support, and advocacy for access to services.
• Support the distribution of dignity kits and related activities.
• Maintain permanent contact with health centers to ensure good medical care, and that the centers have relevant medical supplies and kits for survivors (post-rape kits);
• Regularly update the GBVIMS data collection tools and share the report with supervisor and the M$E Officer.
• Ensures the protection and retention of survivor information in a secure and confidential space.
• Participates in capacity building of case management focal points on guiding principles and psychosocial support, referral to health centers and other available services.
• Implements, under the supervision of the IPO and in collaboration with the M&E officer, the tools developed for monitoring the quality of the services provided by the health centers and his/her psychosocial focal points.
• Assists the IPO Officer with the design and development of training modules on relevant topics for focal points and target groups.
• Follows the guiding principles [respect, confidentiality, non-discrimination, security], and treat survivors with respect and compassion while maintaining confidentiality.
• Ensures security, safety, and confidentiality of safe spaces in the intervention areas.

B. Reporting and Coordination

• Prepare and submit internal periodic reports of project activities as per reporting deadlines (weekly reports, monthly reports, semester reports).
• Participates in weekly internal coordination meetings as well as external coordination meetings as needed or assigned by supervisor
• Coordinate and work closely with other NGOs and government services in the areas of intervention to provide a better response to the needs of children and their families
• Contributes to the development of activities for future projects and grants

C. General

• Proactively identify the challenges faced by psychosocial focal points, proposing solutions in line with the objectives and activities of the program.
• Liaise with the IRC team to ensure good referral of cases between programs.
• Carry out some assessments in implementing communities as need arises
• Performs other tasks requested by the WPE Officer or hierarchy.
• Track complaints and document lessons learned, best practices and success stories.

All employees are required to respect IRC Cameroon’s security and safety procedures ;

• Transmit any security information to the hierarchy, supervisor or security focal point ;
• Inform supervisor of any problem, complaint or information likely to affect or impact programming within the sites of intervention ;

All IRC staff are required to comply with IRC Standards of Professional Conduct (The IRC Way) as well as IRC Cameroon’s employment policies.