• Job Description

  Req#: U0053-25-0023?language=en&page=490&sort=publicationDateDesc

  Job summary

  You will provide a support, signposting, and ongoing referral service to patients with low level mental health issues. You will do this through referrals from GP Practices and other PCN services. You will be the first point of contact for people accessing mental health services through their GP and help them navigate and understand their care pathway. You will do so through active listening, guidance, explaining onward referral routes and encouraging participation in the community through signposting to local mental health services. You will refer onwards to more specialised services and work with these services to support patients to navigate their care and promote autonomy, self-help and provide resources and action planning to improve outcomes for patients who are struggling with low level mental health issues.

  Main duties of the job

  The post holder will work closely with GP practices to support individuals to build independence and personal resilience, enabling self-management of their mental health tailored to individual needs, raising awareness of the different services on offer locally. They will offer a number of appointments to patients to ensure patients are supported and have a wider understanding of their care pathway.

  About us

  This job is working in the Woodsley & Holt Park areas of Leeds covering: Horsforth, Cookridge, Headingley, Kirkstall, Burley Park, Hyde Park, Woodhouse, Hawksworth, Abbey Grange.

  Details

  Date posted

  23 May 2025

  Pay scheme

  Other

  Salary

  £26,530 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  U0053-25-0023

  Job locations

  Hosted employer's address

  1st Floor Park Edge Practice

  Leeds

  West Yorkshire

  LS14 1HX

  
  

  Job description

  Job responsibilities

  Main Tasks

  To promote the service within GP practices, developing close working relationships with the teams within practices and the Primary Care Network

  To provide a telephone based mental health service to patients with low level mental health issues, including depression and anxiety.

  To appropriately risk assess patients to minimise harm and identify harm reduction where this is needed.

  To complete referrals and signpost to specialist support quickly and effectively where necessary.

  To provide short term interventions with 4 to 5 appointments to support patients whilst they wait to access appropriate specialist provision.

  To enable patients to manage their own mental and emotional health by using coping strategies and challenging unhelpful behaviour patterns

  To develop collaborative support plans with individuals which promote choice and complement any medical treatment or advice.

  To identify any barriers to people accessing services and activities and work with individuals to overcome these.

  To use a range of techniques and interventions to support people, including those with long term conditions, to self-manage their health and encourage behavioural and lifestyle change.

  To facilitate access to recommended community-based interventions and programmes of activity that benefit health and wellbeing

  To monitor and record contacts and outcomes within clinical systems

  To build networks with local community resources such as activities and services that may have an impact on mental health and wellbeing and support individuals to access these

  To develop multi-agency working across communities and voluntary and statutory organisations to improve health and address health inequality

  To liaise with other professionals as appropriate

  To undertake clinical supervision to ensure safe therapeutic practice.

  Job description

  Job responsibilities

  Main Tasks

  To promote the service within GP practices, developing close working relationships with the teams within practices and the Primary Care Network

  To provide a telephone based mental health service to patients with low level mental health issues, including depression and anxiety.

  To appropriately risk assess patients to minimise harm and identify harm reduction where this is needed.

  To complete referrals and signpost to specialist support quickly and effectively where necessary.

  To provide short term interventions with 4 to 5 appointments to support patients whilst they wait to access appropriate specialist provision.

  To enable patients to manage their own mental and emotional health by using coping strategies and challenging unhelpful behaviour patterns

  To develop collaborative support plans with individuals which promote choice and complement any medical treatment or advice.

  To identify any barriers to people accessing services and activities and work with individuals to overcome these.

  To use a range of techniques and interventions to support people, including those with long term conditions, to self-manage their health and encourage behavioural and lifestyle change.

  To facilitate access to recommended community-based interventions and programmes of activity that benefit health and wellbeing

  To monitor and record contacts and outcomes within clinical systems

  To build networks with local community resources such as activities and services that may have an impact on mental health and wellbeing and support individuals to access these

  To develop multi-agency working across communities and voluntary and statutory organisations to improve health and address health inequality

  To liaise with other professionals as appropriate

  To undertake clinical supervision to ensure safe therapeutic practice.

  Person Specification

  Other requirements

  Essential

  • Full DBS (Enhanced)

  Skills and knowledge

  Essential

  • Excellent listening and communication skills.
  • Willingness to work as part of team.
  • Good IT and record keeping skills.
  • Willingness to undertake training and develop skills.
  • Knowledge of medication used in anxiety and depression and other common mental health conditions enabling understanding of holistic support.
  • Up to date working knowledge regarding Safeguarding Children and Adults.
  • Clear written and spoken English.
  • Good interpersonal and communication skills.
  • Empathetic and understanding, with good interpersonal and communication skills.
  • Ability to demonstrate initiative.
  • Able to work effectively in a team.
  • Counselling skills including active listening and a non-judgemental approach.
  • Desirable Skills
  • To be able to communicate effectively, orally and in writing, complex, highly technical and/or clinically sensitive information to clients, their families, carers, and other professional colleagues both within and outside NHS.

  Qualifications

  Essential

  • Qualification in a health, mental health, or psychology related subject courses that have units specific to mental health studies or similar.

  Experience

  Essential

  • Mental health working experience, including voluntary work or expertise gained by experience of mental health problems.
  • Understanding of working with a diverse cohort of people and the barriers that may come with this.
  • Demonstrates a good understanding of mental health conditions and how they may affect someone.
  • Experience of working with people with mental health issues.
  • Experience of working with people with complex needs
  • Experience of completing assessments, risk assessments and patient centred action planning
  • Experience of using SystmOne and or EMIS

  Person Specification

  Other requirements

  Essential

  • Full DBS (Enhanced)

  Skills and knowledge

  Essential

  • Excellent listening and communication skills.
  • Willingness to work as part of team.
  • Good IT and record keeping skills.
  • Willingness to undertake training and develop skills.
  • Knowledge of medication used in anxiety and depression and other common mental health conditions enabling understanding of holistic support.
  • Up to date working knowledge regarding Safeguarding Children and Adults.
  • Clear written and spoken English.
  • Good interpersonal and communication skills.
  • Empathetic and understanding, with good interpersonal and communication skills.
  • Ability to demonstrate initiative.
  • Able to work effectively in a team.
  • Counselling skills including active listening and a non-judgemental approach.
  • Desirable Skills
  • To be able to communicate effectively, orally and in writing, complex, highly technical and/or clinically sensitive information to clients, their families, carers, and other professional colleagues both within and outside NHS.

  Qualifications

  Essential

  • Qualification in a health, mental health, or psychology related subject courses that have units specific to mental health studies or similar.

  Experience

  Essential

  • Mental health working experience, including voluntary work or expertise gained by experience of mental health problems.
  • Understanding of working with a diverse cohort of people and the barriers that may come with this.
  • Demonstrates a good understanding of mental health conditions and how they may affect someone.
  • Experience of working with people with mental health issues.
  • Experience of working with people with complex needs
  • Experience of completing assessments, risk assessments and patient centred action planning
  • Experience of using SystmOne and or EMIS

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  South and East Leeds GP Group

  Address

  Hosted employer's address

  1st Floor Park Edge Practice

  Leeds

  West Yorkshire

  LS14 1HX

  
  

  Employer's website

  https://www.seleedsgpgroup.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  South and East Leeds GP Group

  Address

  Hosted employer's address

  1st Floor Park Edge Practice

  Leeds

  West Yorkshire

  LS14 1HX

  
  

  Employer's website

  https://www.seleedsgpgroup.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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