Employer Industry: Telecommunications and Entertainment Services

Why consider this job opportunity:
- Salary up to $15.50/hour with additional differentials for evening and weekend shifts
- Opportunity for career advancement with the potential to promote two levels within your first year
- Comprehensive benefits package including medical, dental, vision, and life insurance, along with a Health Savings Account
- Work-from-home flexibility with company-provided equipment
- Access to exclusive perks, including free DISH TV programming and discounts on Sling TV and Boost Mobile phone plans
- 401(K) with company match and an Employee Stock Purchasing Program (ESPP)

What to Expect (Job Responsibilities):
- Handle customer service and tech support calls in both Spanish and English
- Engage with customers to identify and resolve their needs and technical issues
- Maintain a positive attitude while taking back-to-back calls throughout your shift
- Participate in training programs to enhance skills and knowledge relevant to customer service
- Utilize customer-facing tools effectively to provide solutions and improve customer experience

What is Required (Qualifications):
- Fluency in both Spanish and English
- High school diploma or GED
- Minimum of six months of related customer service and troubleshooting experience
- Ability to work flexible shifts, including evenings, weekends, and holidays
- Must reside in Florida, Georgia, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, or Tennessee

How to Stand Out (Preferred Qualifications):
- Previous experience in a call center or customer service environment
- Strong problem-solving skills and the ability to multitask effectively
- Familiarity with technical troubleshooting and customer support tools
- Excellent communication skills, both verbal and written
- A proactive approach to continuous development and learning

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