MCI Military
Work-at-Home Call Center Agent
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Job Description
- Req#: 45775
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation based on experience
- Incentives and rewards including cash bonuses and prizes
- Comprehensive health benefits available after 90 days of employment
- Opportunities for career advancement with a focus on internal promotions
- Paid training to enhance your skill set while earning a paycheck
- Engaging and collaborative work environment with a casual dress code
What to Expect (Job Responsibilities):
- Handle customer inquiries and resolve issues to ensure a positive experience
- Utilize technology for account management and administrative tasks
- Recognize sales opportunities and apply sales skills to enhance customer accounts
- Explain products and processes clearly to customers
- Escalate customer dissatisfaction appropriately to management
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
How to Stand Out (Preferred Qualifications):
- Strong aptitude for conflict resolution and negotiation
- Experience in customer service or call center environment
- Ability to thrive in a fast-paced, dynamic work environment
- Proven reliability and regular attendance record
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveCompensation #TeamEnvironment
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