MCI Military
Work-at-Home Call Center Agent
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Job Description
- Req#: 45324
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Participate in daily, weekly, and monthly contests with cash bonuses and prizes
- Comprehensive medical, dental, and vision coverage available after 90 days for full-time employees
- Paid Time Off and paid holidays to ensure work-life balance
- Opportunities for career advancement and internal promotions
- Fun, engaging work environment with a casual dress code
- Paid training to develop new skills while earning a paycheck
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Explain and position products and processes to customers
- Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or call center environments
- Strong aptitude for conflict resolution and negotiation
- Ability to thrive in a fast-paced, dynamic work environment
- Proven ability to multi-task and manage time effectively
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #RemoteWork
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