Employer Industry: Business Process Outsourcing (BPO)

Why Consider this Job Opportunity:
- Competitive compensation with opportunities for bonuses and rewards
- Paid Time Off (PTO) and paid holidays to ensure work-life balance
- Health benefits including medical, dental, and vision coverage after 90 days
- Opportunities for career growth with a focus on internal promotions
- Fun and engaging work environment with a casual dress code
- Paid training to help you develop new skills while earning

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Explain and position products and processes to customers
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Proven ability to evaluate, troubleshoot, and follow up on customer issues
- Strong aptitude for conflict resolution, problem-solving, and negotiation
- Ability to thrive in a fast-paced environment with changing conditions
- Exceptional interpersonal skills and ability to build relationships with team members and customers

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