MCI Military
Work-at-Home Call Center Agent
What's your preference?
Job Description
- Req#: 48255
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Participate in daily, weekly, and monthly contests that include cash bonuses and prizes
- Comprehensive medical, dental, and vision coverage available after 90 days of employment
- Paid Time Off and paid holidays to take the time you need
- Fun, engaging work environment with a team-oriented culture
- Paid training to learn new skills while earning a paycheck
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Explain and position products and processes with customers
- Ensure first call resolution through problem-solving and effective call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Ability to evaluate, troubleshoot, and follow up on customer issues
How to Stand Out (Preferred Qualifications):
- Ability to type swiftly and accurately (20+ words a minute)
- An aptitude for conflict resolution, problem-solving, and negotiation
- Highly reliable with the ability to maintain regular attendance and punctuality
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamEnvironment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.