Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive compensation based on experience
- Opportunities for career advancement and growth within the organization
- Paid time off and paid holidays for work-life balance
- Incentives & rewards including cash bonuses and prizes
- Comprehensive health benefits available after 90 days of employment
- Fun, engaging work environment with a casual dress code

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position the products and processes with customers
- Ensure first call resolution through problem-solving and effective call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or a call center environment
- Strong ability to evaluate, troubleshoot, and follow up on customer issues
- Familiarity with Windows operating system

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