Mass Markets
Work-At-Home Call Center Representative (Full-Time)
This job is now closed
Job Description
- Req#: 30159
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Starting compensation based on experience, with a variety of incentives and rewards
- Opportunities for career advancement into roles such as Supervisor, Trainer, and Operations Management
- Comprehensive health benefits available after 90 days for full-time employees
- Paid Time Off and paid holidays to ensure a healthy work-life balance
- Engaging work environment with a focus on teamwork and collaboration
- Fun contests with cash bonuses and prizes, including electronics and vacations
What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply skills to promote products and services
- Explain products and processes clearly to customers
- Ensure first call resolution by effectively solving customer problems
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or technical support roles
- Strong aptitude for conflict resolution and problem-solving
- Ability to thrive in a fast-paced, ever-changing environment
- Demonstrated reliability and strong attendance record
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamEnvironment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, is a Business Process Outsourcing (BPO) call center f...
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