MCI Military
Work-at-Home Customer Service Agent
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Job Description
- Req#: 48257
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Starting compensation based on experience, with competitive benefits and incentives
- Participate in contests with chances to earn cash bonuses and prizes
- Comprehensive medical, dental, and vision coverage available after 90 days for full-time employees
- Opportunities for career growth and internal promotions
- Enjoy a fun, team-oriented work environment with a casual dress code
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position products and processes to customers
- Ensure first call resolution through problem solving and effective call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications):
- Basic understanding of Windows operating system
- Strong team orientation and customer focus
- Aptitude for conflict resolution, problem-solving, and negotiation
- Ability to thrive in a fast-paced environment with change and ambiguity
- Highly reliable with the ability to maintain regular attendance and punctuality
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
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