MCI Military
Work-at-Home Customer Service Agent
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Job Description
- Req#: 45792
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation packages that recognize your hard work
- Incentives & rewards, including cash bonuses and prizes
- Comprehensive health benefits available after 90 days of employment
- Opportunities for career growth and internal promotions
- Paid time off and a casual dress code for a comfortable work environment
- Paid training to help you develop new skills while earning a paycheck
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to manage accounts effectively
- Recognize and act on sales opportunities to enhance customer experience
- Explain product offerings and processes to customers clearly
- Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
How to Stand Out (Preferred Qualifications):
- Strong aptitude for conflict resolution, problem-solving, and negotiation
- Ability to thrive in a fast-paced environment with change and ambiguity
- Experience in a customer service role or similar position
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveCompensation #RemoteWorkOpportunity
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