Mass Markets
Work at Home Customer Service Agent (Full-Time & Part-Time) (AL)
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Job Description
- Req#: 48136
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation based on experience with various benefits and incentives
- Opportunities for career growth and internal promotions
- Paid Time Off and paid holidays to ensure work-life balance
- Engaging work environment that fosters collaboration and teamwork
- Comprehensive health benefits available after 90 days for full-time employees
- Fun incentives, including contests with cash bonuses and prizes
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve issues effectively
- Utilize systems and technology for account management tasks
- Recognize and act on sales opportunities to enhance customer experience
- Explain products and processes clearly to customers
- Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
How to Stand Out (Preferred Qualifications):
- Experience in customer service or technical support roles
- Strong aptitude for conflict resolution and negotiation
- Proven ability to thrive in fast-paced environments
- Demonstrated reliability in maintaining regular attendance and punctuality
#BPO #CustomerService #CareerGrowth #HealthBenefits #TeamEnvironmentAbout the company
Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, is a Business Process Outsourcing (BPO) call center f...
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