MCI Military
Work at Home Customer Service Agent (Full-Time & Part-Time) (AZ)
This job is now closed
Job Description
- Req#: 43326
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation with regular reviews and raises based on tenure and performance
- Opportunities for monetary incentives and prizes, including electronics and vacations
- Comprehensive benefits package including medical, dental, and vision coverage options
- Paid time off, paid holidays, and paid training opportunities
- Advancement opportunities within the organization
- Engaging and fun work environment with a casual dress code
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Explain and position products and processes to customers
- Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications):
- Strong aptitude for conflict resolution, problem-solving, and negotiation
- Ability to thrive in a fast-paced environment with change and ambiguity
#BusinessProcessOutsourcing #CustomerService #CareerOpportunity #CompetitiveCompensation #Teamwork
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