• Job Description

  Req#: 48148
  **Employer Industry: Business Process Outsourcing (BPO)**
  
  **Why consider this job opportunity:**
  - Competitive compensation based on experience
  - Opportunities for career advancement and internal promotions
  - Engaging work environment focused on teamwork and collaboration
  - Comprehensive health benefits available after 90 days for full-time employees
  - Incentives and rewards through contests that include cash bonuses and prizes
  - Paid time off and a casual dress code for comfort while working
  
  **What to Expect (Job Responsibilities):**
  - Listen to customers, understand their needs, and resolve customer issues
  - Utilize systems and technology to complete account management tasks
  - Recognize sales opportunities and apply sales skills to upgrade services
  - Explain and position products and processes to customers effectively
  - Ensure first call resolution through problem-solving and effective call handling
  
  **What is Required (Qualifications):**
  - Must be 18 years of age or older
  - High school diploma or equivalent
  - Excellent organizational, written, and oral communication skills
  - Ability to type swiftly and accurately (20+ words a minute)
  - Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  
  **How to Stand Out (Preferred Qualifications):**
  - Strong team orientation and customer focus
  - An aptitude for conflict resolution, problem solving, and negotiation
  - Ability to thrive in a fast-paced environment with change and ambiguity
  - Excellent interpersonal skills and the ability to build relationships with team members and customers
  
  #BusinessProcessOutsourcing #CustomerService #CareerGrowth #TeamEnvironment #IncentivesAndRewards
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Mass Markets is a global leader in outsourced call center services across the entire customer account lifecycle. With both premise-based and work-at-home contact center outsourcing services, we offer flexibility, and contingency plans for our customers to provide additional vendor-based agent support for the front office, back office, Digital, inbound, and outbound contact center support.

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