MCI
Work at Home Customer Service Agent (Full-Time & Part-Time) (FL)
6 days agoWhat's your preference?
Job Description
- Req#: 48148
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Hourly pay with bonus potential
- Paid time off and paid holidays
- Comprehensive medical, dental, and vision coverage for full-time employees after 90 days
- Opportunities for career growth and internal promotions
- Fun and engaging work environment with daily contests and prizes
- Flexible schedules and a casual dress code
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position products and processes with customers
- Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
How to Stand Out (Preferred Qualifications):
- Strong aptitude for conflict resolution, problem-solving, and negotiation
- Highly reliable with the ability to maintain regular attendance and punctuality
- Ability to thrive in a fast-paced environment with change and ambiguity
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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