Mass Markets
Work at Home Customer Service Agent (Full-Time & Part-Time) (NC)
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Job Description
- Req#: 48144
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive starting compensation based on experience
- Participate in contests with cash bonuses and prizes, including electronics and vacations
- Comprehensive health benefits available after 90 days for full-time employees
- Opportunities for career growth with a focus on internal promotions
- Enjoy a fun, engaging work environment with a casual dress code
- Paid time off, including holidays to support work-life balance
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize technology for account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Explain and position products and processes to customers
- Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Ability to evaluate, troubleshoot, and follow-up on customer issues
How to Stand Out (Preferred Qualifications):
- Experience in customer service or sales roles
- Strong ability to multi-task in a fast-paced environment
- Familiarity with the Windows operating system
- Aptitude for conflict resolution and negotiation
- Capability to maintain regular attendance and punctuality
#BPO #CustomerService #CareerGrowth #CompetitiveBenefits #TeamEnvironmentAbout the company
Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, is a Business Process Outsourcing (BPO) call center f...
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