MCI
Work at Home Customer Service Agent (Full-Time & Part-Time) (NC)
6 days agoWhat's your preference?
Job Description
- Req#: 48144
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive hourly pay plus bonuses
- Opportunity for career advancement and growth within the organization
- Remote work flexibility, allowing you to work from home
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Fun and engaging work environment with daily contests and prizes
- Paid training to help you develop new skills
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to manage customer accounts effectively
- Recognize sales opportunities and apply skills to upgrade products and services
- Explain products and processes to customers clearly
- Ensure first-call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications):
- Experience in customer service or technical support roles
- Familiarity with Windows operating systems
- Strong aptitude for conflict resolution and negotiation
- Ability to thrive in a fast-paced environment
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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