Mass Markets
Work at Home Customer Service Agent (Full-Time & Part-Time) NE)
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Job Description
- Req#: 48153
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation with various benefits and incentives
- Opportunities for career growth and internal promotions
- Paid Time Off and paid holidays for work-life balance
- Fun and engaging work environment with a casual dress code
- Access to comprehensive health benefits after 90 days of employment
- Participation in contests with cash bonuses and prizes
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position products and processes to customers
- Ensure first call resolution through effective problem-solving
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or sales roles
- Familiarity with Windows operating system
- Strong aptitude for conflict resolution and negotiation
- Ability to thrive in a fast-paced environment
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #EngagingWorkEnvironment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets is a global leader in outsourced call center services across the entire customer account lifecycle. With both premise-based and work-at-home contact center outsourcing services, we offer flexibility, and contingency plans for our customers to provide additional vendor-based agent support for the front office, back office, Digital, inbound, and outbound contact center support.
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