Mass Markets
Work at Home Customer Service Agent (Full-Time & Part-Time) (OK)
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Job Description
- Req#: 48145
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive starting compensation based on experience, with opportunities for bonuses and rewards
- Paid Time Off (PTO) and paid holidays to ensure work-life balance
- Comprehensive health benefits available after 90 days for full-time employees
- Significant opportunities for career advancement within the organization
- Fun and engaging work environment with a casual dress code
- Paid training to develop new skills while earning a paycheck
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues effectively
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Explain and position products and processes to customers
- Ensure first call resolution through problem-solving and effective call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications):
- Experience in customer service or technical support roles
- Strong problem-solving and conflict resolution skills
- Ability to thrive in a fast-paced environment with changing conditions
- Familiarity with Windows operating systems
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitivePay #PaidTraining
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, is a Business Process Outsourcing (BPO) call center f...
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